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Referral sent to a friend marks as inelegible
Hi
I sent a request to a friend for them to install Dropbox. They followed all the process steps and were awarded 259mb. On my account against their referral email, it is marked as ineligible.
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- Hey Ranim Al-shakifi, thanks for joining the discussion here and happy Monday!
I just wanted to mention that when the recipient is ineligible for the referral program, there are two possible reasons:
One is that the recipient has already registered an account with Dropbox with that email address, or that the recipient is attempting to register using the same computer as you.
If you feel this status is inaccurate double-check the email address of your recipient to try again.
Mark
Super User II
Super User II
You can see the referral status at www.dropbox.com/referral_status
Note you can only get referral space IF you sent him a link before he signed up.
Please read my posts again. Dropbox doesn't have official support?
- Lusil
Dropbox Staff
Your technical support options depend on what kind of account you have and to see yours, log in and go to dropbox.com/support.
If you're still having trouble with this, you can try to submit a Help Request via this link from an incognito window (without signing in).
Still I can't find any mail at help center.
Chatbot is useless service.
Please give me an email address to contact with dropbox support.
