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Why was my account disabled?
Company account with email (like email Dropbox of me) has been disabled from Saturday, July 11, 2020.
Dropbox hasn't emailed notification?
This account is used for business.
Please help me!
[Moderator Edit: Removed personal information as per the Community's Guidelines]
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
115 Replies
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I am not able to login to account , it says account is disabled
- My other account has been disabled and all my attempts to contact dropbox keep going to an unmonitored inbox
- Daphne
Dropbox Community Moderator
Thanks for posting mindkiller991, sorry to hear about the situation!
Please submit a ticket with our team by visiting this page via an incognito window, so you're signed out of any Dropbox account.
This will make sure it's directed to the correct team to handle this.
Also, once you do so, please let me know the ticket number that you receive so I can check on this from my side too.
Looking forward to hearing back from you!
Hello! My account has been disabled out of nowhere, I’ve read that the accounts get disabled after 1 year of no use but I’ve use it sometimes now and then. I have some important files in there!
The account email is [personal information removed per the Community's Guidelines]
I need to get it back.- Rich
Super User II
HelpMe3 wrote:
My account has been disabled out of nowhere ... I need to get it back.
You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
- Mark
Is the rest of the Business team still valid? If so the only person who can help is the Admin of the Business team - they should hopefully be able to restore it for you
Hello,
I have a paid dropbox account under a different email. When I tried to access my files today the website informed me that my account was disabled, however when I checked my email there was no notice of termination or deactivation. Has this happened to anyone else and is there any way to resolve it?
- Mark
The only people who can help are Dropbox support who you've contacted. Unfortunately it seems like, for whatever reason they've deemed you in breach of the T&C's and removed your account.
Sadly nobody here can help - the only people who can is support. But, they may not restore it - and it sounds like that may be the case as they are not replying
