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Why was my account disabled?
Company account with email (like email Dropbox of me) has been disabled from Saturday, July 11, 2020.
Dropbox hasn't emailed notification?
This account is used for business.
Please help me!
[Moderator Edit: Removed personal information as per the Community's Guidelines]
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
115 Replies
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- I all ready chat dropbox support at apps,web, facebook and twitter. But what they do just ignore me for 1 month.. i want my account back..i have alot picture from 2010.. alot of memory in there.
- I did this this almost 4 times i sent email to dropbox.. but still didt not get answer from dropbox team
- Lusil
Dropbox Staff
Hi there Mohddaim, thanks for checking in with us.
Due to account-specific information needed, I'd recommend continuing the investigation with our team via your ticket.
I was able to locate it and have made sure to pass your comments along.
As soon as they have more information on the matter, they'll get back to you.
In the meantime, if you have any other questions, just give us another nudge. Thanks!
- Okey.. other question why dropbox remark will reply or reach with customer with 1-2 working day?.. that is not promise ?
- Lusil
You can find more info on the Support response times and available hours, in this article.
Hope this helps, Mohddaim.
- toannguyen2020 didt u get it back your account ?.. and how long it did take them to revovery your account ?
yeap, i has get back account after 3day.
- My account was disabled and I had very important files saved so I had to create a new one but I still need my other account! Why was it disabled!
- Daphne
Dropbox Community Moderator
Hey there Diego_Perez44, I'm sorry to hear about that!
I would suggest submitting a ticket with our team from here, while signed out of any Dropbox accounts.
You can let me know your ticket number (eg. #1234567) so I can pass along your comments from here.
Let me know if you have any trouble with this!
