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Forum Discussion

njn's avatar
njn
Explorer | Level 3
7 months ago

Allow us to use a passkey as a two-step verification method.

Please add the option for a passkey in security.  Curiously Passkey showed in the Dash training video as an option for the screen shown in the video. Had a defective phone that kept me out of my 2FA ...
Account Settings
security
two factor authentication
StephenWDR's avatar
StephenWDR
New member | Level 2
6 months ago

Rich: I followed the link you provided, but there is no mention of 'Passkey' (which is very different from 'Security Key'). I managed to find a link that properly defines the use of a Passkey: help.dropbox.com/security/protect-account [I used plain text here for this link because there is an outstanding, 4-month-old bug in the dropboxforum code that does not allow an html link to be entered here. I am not sure how you could only 28 days ago].  However, the link provided at the bottom of the page, "Learn how to setup a passkey", goes to the TFA discussion, with no reference to 'Passkey' support! Also, the Dropbox Chatbot is moronic and unusable as it doesn't understand the work 'Passkey'. Very frustrating. I hope someone from DB monitors this community. Thanks for your time, Rich, and your support on this forum as a Super User.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 months ago

Best thing to do is post it in the Ideas section which is monitored. This is currently the bug section and probably wont get to the right people. 

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