Forum Discussion

Quangkhai's avatar
Quangkhai
Helpful | Level 5
4 years ago

Cannot log into Dropbox account

I tried to log into my account , but cannot log in, there is an error message as below : 

 

Can you please help me solve that problem ?

 

Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>

 

Thank you in advance

 

Thanh

account access
Error Messages
security

23 Replies

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  • LRoche's avatar
    LRoche
    New member | Level 2
    4 years ago

    Hi ,

     

    I am having the same issue. 

     

    When I try logging into dropbox I get message as  below. It was working fine 10 days back I never had an issue. All sudden now I am getting below error message.

    Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>

    I do not have backup code; Dropbox is not linked to any device. I do not have backup phone number. Please help! my ticket #19908374  Larry was looking into this issue none the of steps is given works for me . Please help!

     

    Suneetha

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi LRoche, I’m sorry to hear about this. 

     

    In order for our support agent to keep looking into your case, I’d strongly suggest replying back to them in the same email thread. 

     

    Since they have more account visibility than we do on the forum, they’ll be able to further help.

     

    We've also left them an internal note, so that they know you've reached out to us here.

  • khairulisl's avatar
    khairulisl
    New member | Level 2
    3 years ago

    Thanks

     

    Mod note: This thread has been closed due to inactivity. If you're experiencing the same issue, please check out this thread.

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