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bva974's avatar
bva974
Helpful | Level 5
3 years ago

Error 500 when trying to delete account

Hi,

 

I got Error 500 when trying to delete my account.

I tried with firefox, edge, chrome. Same error every time.

Can you help ?

 

Best regard,

 

B

Account Settings
Error Messages
security
Web

60 Replies

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  • prestong777888's avatar
    prestong777888
    Explorer | Level 3
    3 years ago
    Dropbox will not allow me to delete my account. The message says I have an active apple subscription, but that is incorrect. My free trial ended December 2, 2023.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi again, prestong777888! I checked the ticket Hannah opened for you, and I can see you've had a recent update from our specialized team. Please have a look, when you can.

  • OATTohatsu's avatar
    OATTohatsu
    Explorer | Level 3
    2 years ago

    Hi Nancy,

    sorry I could not check my email before. Can you help me again with this issue?
    Thank you!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries OATTohatsu, I just created a new ticket for you.

     

    See you there! 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear about this, deletemeplease.

     

    Have you tried from a different browser or a private browsing window to see if that helps?

  • deletemeplease's avatar
    deletemeplease
    New member | Level 2
    2 years ago

    Hello,
    Yes I have tried the app and multiple browsers. I cleared c&c and still keep getting the same error 500

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks for the update, deletemeplease.

     

    In this case, can we send you an email, so we can take a deeper look into the issue?

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