Error 500 when trying to delete account

Hi there,

This issue still persists. Could we have a second look please?

Hey LuKeSkO, I checked and it seems your latest email was caught by our spam filter.

I just created a new email on my end for you, and I'll be happy to see you there. Thanks!

Dropbox Basic membership

Question or Issue
When I try to delete the account, I get an error 500 error on the last step.  I do not have any pending downgrade from a higher tier, and I have tried on several browsers over several days.  Screenshot below:

Help!

Hey there jhurtado​ - thanks for flagging this with us.

Since this persists across multiple web browsers, I've just gone ahead and sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

Thanks!

I had some initial contact from support via email, but have not received any additional communication since last Tuesday.  I'm still having the same issue.

Hey jhurtado​, thanks for the heads up! 

I definitely see where you're coming from, and how important that is to you. 

I deeply appreciate your patience while our team is working to resolve this. I've left an internal note for the agent working on your case.

Hang tight, and they'll get back to you as soon as possible. Thank you so much! 

After some back and forth with support, they were finally able to remove my dropbox account for me by my request.  Thank you!

We're happy to hear it's sorted after all and thanks for keeping us in the loop too jhurtado 

Enjoy the remainder of your week and take care!