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I am not able to receive the 6 digit code in my email
Dear Dropbox
I am not able to receive the 6 digit code in my email. In fact, I am not receiving any emails from Dropbox.
I've added no-reply@dropbox.com to my contacts.
I've checked my spam folder.
I've verified my address is correct.
I have also verified that the email address can receive mails from other sources.
I can also send you an email from that address if need be. I just need an address to send it to
I have actually had this problem for several years, but it has only become a problem for me now as I have gotten a new phone and I cannot verify my Dropbox app on it as I am not getting the code.
I have full access to my Dropbox account on my desktop and on the webpage.
Please help me
27 Replies
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Hi Jay thanks for the prompt response. I do not see any steps to contact you or support in general. My previous attempts to try and get a hold of someone were also unsuccessful as I learned that the type of support I was looking for was reserved for a special category of DB account holders. Now, whilst we have a business account for the email in question, the email I am using now does not have access to those services. So I would very much appreciate it if you could contact me directly via this email so we can open up a channel of communication whereby you could assist me with this very urgent matter.
Thanks very much!
- Jay
Dropbox Community Moderator
The steps I mentioned to contact support directly were in this post earlier.
This is the easiest route in order for the support team to help assist you, since you can use your business email directly there (without signing into the account), instead of another email, and they should be able to access the account details.
Jay! I found the post from earlier and have already began communicating with them directly from my business account. Thanks so much for your help!
- Jay
Glad to have helped out with the info. If you can provide me with the ticket ID from the automated response, I can prioritize the request on my end to expedite matters on your behalf.
Hey Walter,
I am having the same issue as U7lo - trying to log into my work account but not receiving the code via email. I've done all the troubleshooting that U7lo did too. Can you help please?
(I'm logged in here on a personal account)
Many thanks,
Kieran
- Walter
Hey Walter,
Thanks a lot for getting back to me. I haven't raised a ticket (I don't have access to the account sadly). If you could be in touch via email that would be amazing.
Thanks,
Kieran
- Walter
When you say you don't have access to the account, are you referring to the email address that's associated with the Dropbox account you're trying to access, Kieran?
Hey Walter,
I have access to the email account, just not the dropbox account 🙂
Kieran
- Walter
Great, thanks for clarifying that for me, Kieran.
I've just sent you an email so that we can investigate further. Please take a look at your inbox and we'll take it from there.
