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I can't access my email in order to get the 6-digit security code. What can I do?
I can login successfully, but needs me to check 6-digit code in email.
Before immigration, login dropbox never needs me to check 6-digit code in email.
After immigration, it needs me to check 6-digit code in email. (same computer)
My email account was disabled (long time no use and I forgot the password), I can't login to my email to check the 6-digit code.
I only want to login Dropbox without check email 6-digit code, so what can I do?
Thanks
It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email.
https://help.dropbox.com/account-access/lost-email-access
You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support.
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Its no good. I have had this problem. I have no devices signed in and no access to email so I have lost all of my photos and videos on drop box as they cant lift the security code to access them.
- Jay
Dropbox Community Moderator
Hi Paddy123, without access to the old email address, it wouldn't be possible to access the account.
Regardless, you can try contacting our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support.
Make sure to pick an email to which you can receive and send emails from.
- My email is blocked and dropbox is not opening without 6 digits please open my account without 6 digits my family documents are safe in it
- Nancy
Irfan shafiq, can you please clarify what you mean when saying that your email address is blocked? Do you mean that it’s been disabled perhaps?
From what I can see in our system, you’ve logged a ticket with our support team and mentioned that the issue seems to be resolved now.
Let me know if you're still having trouble with this.
- Hi there ,
I had loads of important files on my Dropbox account which was associated with my old work email. The company now doesn’t exist and therefore the email address doesn’t exist . I can’t get the verification code being sent to that email in order for me to log on.
There’s no option for it to be sent to a phone number … any ideas on what to do? - Hannah
Hey Charlotte85, sorry to hear about this.
Is there a way to reinstate or recreate that email address, maybe?
Hello again! It's been a while since I last viewed Dropbox. I don't know how I did it before. My newest account is under the current GMAIL address. I had other addresses under which I had accounts here. We never got over the problem of my having all these accounts when I would rather have one. This is a Windows 10 64-Bit system. I have not tried to access Dropbox on my other computer, the Mac Monterey, upgraded from Catalina. When I try to login with an obsolete email address, your site tries to send a security code to that same address, not giving me the option to redirect it to my GMAIL address. Offhand I had an address with a service that I no longer use. So, I have content I cannot access due to email addresses that I have trouble remembering. Please help me get it all under this one, the address I am currently logged in. Thank you.
- Rich
Super User II
tightpurchaser wrote:
When I try to login with an obsolete email address, your site tries to send a security code to that same address ...
