Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Pecata666's avatar
Pecata666
Explorer | Level 3
2 years ago

I haven't received the two-step verification code to my email

Hi i cant reiceve two-step verification code for one of my accounts.Is it possible that account can be banned and how i can chek it acc name is [personal information removed per the Community's Guide...
account access
security
Pecata666's avatar
Pecata666
Explorer | Level 3
2 years ago
Already did it but its not helping
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Is this a private email domain or a public one that others can create (like Gmail)?

  • Pecata666's avatar
    Pecata666
    Explorer | Level 3
    2 years ago
    not private its abv.bg something like gmail
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

      • Pecata666's avatar
        Pecata666
        Explorer | Level 3
        2 years ago

        Hey Jay, 

        I don't have access tonthe forum profile. 

        The problem is that I was meant to recive a 2 step verification code on the email [Removed as per Community Guidelines] ,but I dint recive anything. 

        Regards, 
        Plamen

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!