I was required to reset my password and now I can't find my files/paid plan.

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martin49 wrote:

The email address, [removed] definitely WAS associated with a paid account.

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First, PLEASE stop posting your email address on this PUBLIC forum. You're just handing out personal information. And yes, your email was likely associated with a paid account, but your account has been compromised. Stolen.

If I were you, I'd be checking every service you use and paying close attention to your credit card statements. I would also sign up with HIBP, or at least check your email address and passwords against their databases to see where your credentials may have been stolen from.

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How would you suggest I go about "contacting support immediately?" There seem to be no options for that.

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By following the steps that I provided above. Do that, and you'll be able to open a ticket.

It looks like you're right - apparently, someone hacked this account. 

I would very much like to simply delete it completely and start over. The instructions I could find online for "delete Dropbox account" do not appear to work for this account; I do not have the option to "delete account" under the General tab of settings. It appears I have to "contact support" to delete the account. Can you help or steer me in the right direction?

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martin49 wrote:

Trying this again, as my replies are not showing once I refresh the page

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Your replies are showing, though if you sent several in a row then they may have been picked up by the spam filters until someone released them.

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I would like to completely delete this account and start over.

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The only account you would be able to delete is the one that you're signed in to right now, i.e. the new, empty account. You wouldn't be able to delete the other one because you're no longer in control of it.

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... I need to know how to go about contacting Support to get this done.

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I explained how to contact Support in my earlier replies, and included a screen capture of exactly how to do it. Refer to my previous replies.

Another thought came to me this morning. Check your email system for any rules or filters that you didn't create. When attacks like this happen, the attacker often creates a mail filter so you don't see emails from the service that has been compromised.

I am currently still able to see the account registered to the fictitious email address - "no-reply,dropbox@mail.com" if I use the web link from the Dropbox menu on my computer.

If I cannot delete the account, I guess I should at least delete all the items in it?

Hey martin49, if you still have access to the compromised account and those are still your files in there, then yes, I would suggest downloading them to your computer, to make sure you have a copy and then you can delete them from the account.