No access to 2FA or security code, so I am having issues accessing my account.

want to add something : 
If at least send me the code to my email...

I can access my email, and I know my password, plus I have another account on dropbox, but this lucky account don't have 2fa.. not like the old one

Hey heartleo, sorry to hear about that! 

You mentioned that when you try to access your account, it asks for either the 2FA code, or the 6-digit-security code, right? 

Have you tried using the latter? 

Have you also taken a look and tried the steps mentioned at this Help Center article? 

If I understood correct, it sounds like you don't have access to your emergency codes, but without them you'd need another active device already linked to your account. Do you have one? 

Keep me posted, and we'll take it from there! 

Highly appreciate your reply Megan...

to make it simple... when I type my email and my password, the page automatically take me to the 2fa, (as I mentioned, I don't have the number), when I press for more help, or anther way, it asks me to put the (code), which saved on my mobile phone which I lost...

I need to help to reset all my settings for that account... i had backup account attached to it, i had my email plus my password...

what else need to reset it

I'm afraid that without access to your old phone, or emergency codes there's not much that we can do heartleo.

However, what I can do is open a ticket on my end for you, in order to have a closer look into this, and make sure we've exhausted all our options. 

Would that be okay? 

Yes, plz...
this account even more than 16 years... when I say i lost my phone, bkz i was living in different country, and I get back to my home country.... i can share with you even both numbers (the one has gone, and the one i'm using now), and even if you try to check the old number (which i lost), you will see still not working....

just plz do your best...
and your help is highly appreciated.

Hi heartleo, I just sent you an email, I'll see you there! 

to this account, or the one i'm trying to recover it... shall i name it here

Hey heartleo! Sorry to jump in. 

Megan has emailed you to the email address that’s linked to your Community profile (as shown here). This is the only email we can contact you to, due to security reasons.

Please don’t share your email address here, as it’s a public forum. You can reply back to Megan via email, and she’ll further help.

Hi, Nancy... and thank for passing by...
so you are telling me that Megan will send me an email (my private email)and I will reply to her on that one,, isn't .. this is what I understood !!
i want to take this chance to thank you all, for the effort, help and fast response.. really deep from my heart.. you & her are life savior 

Hey @Nancy....

where to check the email here in community....

sorry i'm not really very big dude in , I thought she send it to my google account

I don't know where to look for that email