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Forum Discussion
samtheman326
2 years agoNew member | Level 2
Not receiving the verification email for my Dropbox account.
I just started a dropbox account and cannot receive the Email verification email. I have tried opening in another browser, double checking that my email was entered correctly, added the no reply dropbox email to my address book.....no luck with any of these.
20 Replies
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- Hannah2 years ago
Dropbox Community Moderator
Hey samtheman326, sorry to hear about this.
Just to confirm, did you also check your spam folder?
If it's not there either, I would suggest going to this page from a private browsing/incognito window and submitting a help request to our support team, so they can assist you further.
Once you have your ticket number, please send it here as well.
Thanks!
- samtheman3262 years agoNew member | Level 2
The verification emails are not going to my spam folder.
I went to the link you provided through an incognito tab but once again I was asked to verify my email which I can not due because I am not receiving those emails, however I am receiving email notifications for this chat.
- Hannah2 years ago
Dropbox Community Moderator
No worries, then, can we send you an email on our end, so we can take a closer look?
- samtheman3262 years agoNew member | Level 2
yes, please
- Hannah2 years ago
Dropbox Community Moderator
Sure thing, Sam, I just emailed you, so we'll continue working on this there.
- samtheman3262 years agoNew member | Level 2
thanks, I replied to the email
- Julie M.142 years agoNew member | Level 2
If GMail . . .
There is a setting for Advanced Protection on Chrome that is made for blocking phishing - it is also blocking email verification. Try turning that off to receive that email then back on.
The problem with this setting is that it doesn't tell us nor the sending company that it isn't getting to us. - Benhart782 years agoExplorer | Level 4
Hi,
Despite requesting via different browsers and adding as a safe email address I fail to receive the verification email.
Please help.
Thanks.
- Megan2 years ago
Dropbox Community Moderator
Hi there, Benhart78, let's see what we can find together about this!
I'd like to have a more account-specific look on this, but I think I'd prefer if we switch over to email. Would that be okay with you?
Let me know more, and we'll take it from there!
- Benhart782 years agoExplorer | Level 4
Hi Megan,
That's great - I take it you have my email address.
Thanks.
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