Re: Not receiving verification email, how can I verify my account?

Hey samtheman326, sorry to hear about this.

Just to confirm, did you also check your spam folder?

If it's not there either, I would suggest going to this page from a private browsing/incognito window and submitting a help request to our support team, so they can assist you further.

Once you have your ticket number, please send it here as well.

Thanks!

The verification emails are not going to my spam folder.

I went to the link you provided through an incognito tab but once again I was asked to verify my email which I can not due because I am not receiving those emails, however I am receiving email notifications for this chat.

No worries, then, can we send you an email on our end, so we can take a closer look?

yes, please

Sure thing, Sam, I just emailed you, so we'll continue working on this there.

thanks, I replied to the email

If GMail . . .
There is a setting for Advanced Protection on Chrome that is made for blocking phishing - it is also blocking email verification. Try turning that off to receive that email then back on. 

The problem with this setting is that it doesn't tell us nor the sending company that it isn't getting to us. 

Hi,

Despite requesting via different browsers and adding as a safe email address I fail to receive the verification email.

Please help.

Thanks.

Hi there, Benhart78, let's see what we can find together about this! 

I'd like to have a more account-specific look on this, but I think I'd prefer if we switch over to email. Would that be okay with you?

Let me know more, and we'll take it from there!

Hi Megan,

That's great - I take it you have my email address.

Thanks.

Hi Megan,

Just checking you received my last message and have my email.

Thanks.

Hi Benhart78, no worries, I got you!

I just sent you an email, and I'll be happy to have a closer look into this. Thanks!

Hi Megan,

Can you confirm the account type please? Was it Hotmail, Google etc as I don't appear to have received any messages.

Thanks.

Benhart78, Megan has sent you an email to the email address showing here. 

I can see you’ve replied to her though, so she’ll get back to you as soon as possible.

Hi Hannah .

I have the same issue regarding the verification mail that doesn't come through. Can you/someone please contact me to help with this issue?

Here is what I've done so far:

I checked the spam folder

Added a no-reply@dropbox.com contact to Outlook.

I've checked the online outlook p;platform (thinking that the PC app may be the issue)
I've set up two-step authentication.

These are all the workarounds I've found online but to no avail. So I desperately need some help/advice.

Thanks for letting us know, Wolbok.

I just sent you an email, so we can investigate this internally.

Cheers.

Hello,

I tried two days ago and then today multiple times to 'verify my email address'.  I see nothing in my Junk Email either.  I immediately received an email from Dropbox stating I've 'earned a new badge' after creating a Community Username.  Since I have a Basic plan, I am not allowed to contact Dropbox via email, chat, or phone.  Please help.

Thank you,

Thanks for letting us know about this on the forum, User48!

Can you also add no-reply@dropbox.com to your email contacts and resend the verification email? 

If this doesn’t help, I’d like to know if you’re using a personal email address or if it belongs to your work domain.

Keep me posted for any updates.

Hi Nancy,

I've now added no-reply@dropbox.com to my email contacts.  I tried resending the verification email and it isn't going through.  This is a work domain email.

Thank you,

Thanks for giving that a go, User48! Can you check with your IT then and see if there could be something that’s blocking emails from Dropbox, in general? 

If there’s not, I can log a ticket for you to the email address you see here.

I am seeing the same problem.  I receive messages showing ".. invited to view..." from no-reply@dropbox.com with a verify request .I click on the "add to Dropbox" but the email never appears.  I am testing with 2 accounts each on a windows 10 system using my gmail account and a private domain account.

Hey David Batchelor! It sounds like another user has sent you a request to access a shared file/folder (which is different to what the OP mentioned). 

Are you also trying to verify your Dropbox email address, as outlined here?

Otherwise, you should be able to access your shared content via the Shared tab of your Dropbox account.

Hi all, 

The same thing is happening to me despite having added the noreply email address - I'm also on a Basic plan so have limited customer support options. Please could someone assist? 

Thanks so much, 

Liv

Hi ofg205, please could you get in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

Same problem with an old account