Hi, I just registered my Dropbox account and want to active 2FA but did not receive verification code via sms. I've tried several times but still. How I can do? Thanks Pham

Hey Pham, thanks for posting on our Community today! If you're not receiving the SMS with the security code, you may want to use an offline code generator, like an authenticator app. You can see more info about that here. Let me know how it goes.

Not receiving verification code to activate 2FA

24 Replies

Hannah
Dropbox Community Moderator
5 years ago
Hey Pham, thanks for posting on our Community today!

If you're not receiving the SMS with the security code, you may want to use an offline code generator, like an authenticator app.

You can see more info about that here.

Let me know how it goes.
Pham
Explorer | Level 3
5 years ago
Thank so much, Hanah! I was able to do following your instruction. Great support!
By the way, how can I change the receiving verification code from mobile number to mobile app? I have old account with 2AF but now cannot access it because I do not receive the code via sms.
Hannah
Dropbox Community Moderator
5 years ago
Happy to hear that, Pham!

And you should be able to see the steps to receive a code via a mobile app in this article.

If you're still having trouble getting the code and you have a trusted computer linked to this account, you can also click on the Dropbox icon on the computer to access our website.

From there, you can disable two step verification, if needed.
Pham
Explorer | Level 3
5 years ago
Hi Hannah,

Thank so much for your help. However, because I did not receive the verification code vis SMS hence I cannot sign-in either on mobile or laptop to disable the 2FA. Kindly advise if you have any alternative solution.

Brgds,
Pham
Mark
Super User II
5 years ago
Pham

Hi

The only way to disable it without getting the code is to use the emergency recovery codes you were given when you set up the 2FA
Pham
Explorer | Level 3
5 years ago
Dear Mark,

Thank you for your advise. However, I've registered that account since long time ago and did not remember where is the emergency code now... Is there any alternative solution?

Tks and Brgds,
Hai
Mark
Super User II
5 years ago
No, there isnt I'm afraid.

Basically you told Dropbox, and agreed to it when setting it up, that the only person who could access that account and that data was somebody who had the password and either the verification codes or recovery passwords. If they do not have that you told them to lock access - you cannot now get around this.
Pham
Explorer | Level 3
5 years ago
Hi Mark,
Yes, understand the situation and regulation of Dropbox but my question is why I cannot receive the code via sms? Have checked with my carrier and they confirmed that do not receive any message from Dropbox :(.
Tks and Brgds,
JUEFS
Explorer | Level 3
3 years ago
I am not receiving an SMS code on my phone number. I have a username and password for my dropbox account. Can I receive a verification code to my email?
Nancy
Dropbox Community Moderator
3 years ago
Hey JUEFS! Thanks for posting here.

Two-step verification codes can only be sent via text message or via an authenticator app that you’ll need to have installed on your mobile device.

Is this the first time you enabled 2FA on your Dropbox account or did you start having this issue all of a sudden?

Do you have any browsers that are still signed in to your Dropbox account? If yes, please attempt to disable/re-enable the feature via www.dropbox.com and let me know if that resolves the issue.