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Forum Discussion
The code is sent to an inactive email address and I can't enter my Dropbox account.
My dropbox account was set up with an email address that is now obsolete. I can't sign in because the authentication is being sent to the obsolete email address. I know the files are all there because I can get to individual folders via links that I have previous sent out.
What do I do?
2 Replies
- Nancy
Dropbox Community Moderator
Hi F10nah! Thanks for posting on our Community today.
My understanding is that you can’t access your Dropbox account because of the one-time code mentioned here, correct?
If yes, I’d like you to try these suggestions first and let me know if they help.
In case they don’t, I can log a ticket for you after that.
Keep me in the loop.
- Rich
Super User II
My dropbox account was set up with an email address that is now obsolete. I can't sign in because the authentication is being sent to the obsolete email address.
You can try contacting Support, but without access to the email account you may not be able to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.
https://help.dropbox.com/account-access/lost-email-access
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
