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Dropbox installer downloading too slowly

Dropbox installer downloading too slowly

SparshMittal
Explorer | Level 3
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For few days, dropbox was too slow in syncing files, so I thought of reinstalling my dropbox app on the desktop.

I have 500MB download bandwidth and windows OS. I uninstalled by going to Apps and ..., selecting uninstall.

Now, I installed DropboxInstaller.exe and try to Open, allow it to change my hard-drive. But then, it makes no progress in 3 hours.

Other software installers are downloading fine on my system. Can you please help me.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @SparshMittal, welcome to our Community! 

 

Have you tried rebooting your device? 

 

Also, if I were you, I'd try to download the app using the offline installer from this link.

 

Can you give this one a go, and let me know of the results? Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Megan
Dropbox Staff
Go to solution

Hi @SparshMittal, welcome to our Community! 

 

Have you tried rebooting your device? 

 

Also, if I were you, I'd try to download the app using the offline installer from this link.

 

Can you give this one a go, and let me know of the results? Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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SparshMittal
Explorer | Level 3
Go to solution

I tried downloading offline installer (64bit) and even that download is too slow (<5KB and failing).

I guess, today, there may be some download/bandwidth issue at your end.

 

I will try tomorrow and update you.

Megan
Dropbox Staff
Go to solution

Hi @SparshMittal, our status page reports that all our platforms are operational at the moment. 

 

Do you have a different WiFi connection, that you could try just so we can rule that possibility out? Also is it possible that you have an antivirus or other type of security program blocking Dropbox from connecting to our servers? 

 

Can you try to temporarily disable any, to see if the behavior changes? 

 

If you could give it another go, and update me that'd be amazing, thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Rich
Super User II
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@SparshMittal wrote:

I tried downloading offline installer (64bit) and even that download is too slow (<5KB and failing).

I guess, today, there may be some download/bandwidth issue at your end.


It's downloading fine for me. Completed in 20 seconds. I doubt the issue you're having is at Dropbox's end. If it were, there would be A LOT of people posting about it. I'd suggest checking (and temporarily disabling) any antivirus or firewall you may be running and try again.

SparshMittal
Explorer | Level 3
Go to solution

With my office internet, both sync and download were dead slow and failing. However, on changing to my mobile internet (hotspot), everything was super fast.

I have reported this to my IT manager, but do you know any port that they should open, or other changes in network they can do? Thanks.

Jay
Dropbox Staff
Go to solution

Hi @SparshMittal, I'd recommend having these domains whitelisted, and these ports.

 

Keep us updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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    Jay Dropbox Staff
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    SparshMittal Explorer | Level 3
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    Rich Super User II
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    Megan Dropbox Staff
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