Dropbox won't start on my Mac and I've done all the things, please help

[Belloli]

I updated dropbox and now it won't open on my Mac. I reinstalled the OS, updated to the latest OS, my device is in the Dropbox security list,  and I downloaded Dropbox (4 times!) installed and it won't open. I get a window that says it can't open and then a text file with a bunch of error messages. See below, please help, I didn't find anything on the community boards about this. Thank you.

bn.BUILD_KEY: Dropbox

bn.VERSION: 183.4.7058

bn.constants.WINDOWS_SHELL_EXT_VERSION: 65

bn.is_frozen: True

machine_id: dbf7a4cd-d42b-51cb-ab53-b75598767b08

pid: 5012

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='bia', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Elisabeth Belloli', pw_dir='/Users/bia', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='bia', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Elisabeth Belloli', pw_dir='/Users/bia', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/bia'

appdata: '/Users/bia/.dropbox/instance1'

         real_path='/Users/bia/.dropbox/instance1'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/bia/Library/CloudStorage/Dropbox'

              real_path='/Users/bia/Library/CloudStorage/Dropbox'

                    not found

              parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/rn/cz79xnbn46s2f27nhxm6bvbr0000gn/T'

         real_path='/private/var/folders/rn/cz79xnbn46s2f27nhxm6bvbr0000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "desktop/dropbox/client/main.py", line 5504, in _setup_root_for_account

  File "desktop/dropbox/sync_root/helpers.py", line 520, in get_root_for_account

  File "desktop/dropbox/foundation/futures/basic.py", line 858, in result

  File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 232, in set_result_or_convert_exception

dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/4fa8ac42-ac4f-49b6-9882-9679906ebb35’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/4fa8ac42-ac4f-49b6-9882-9679906ebb35’.}

[Walter]

Hey @Belloli, sorry to hear about this.

Could you try quitting the Dropbox desktop app, rebooting your computer and then relaunching the app and let us know if you still get the same error?

Thanks!

[Belloli]

Walter, I have done that many, many times. I’ve also, as stated, reinstalled OS, updated OS, updated Dropbox, and run disc utility and repair. Also uninstalling and reinstalling Dropbox. Included in the post was the error code message provided by Dropbox. Please, please, suggest something helpful. Thank you

[Walter]

In this case, may we reach out via email to have a further look internally @Belloli? 

[Belloli]

Sure, the more the merrier

[Nancy]

Hey @Belloli! I was about to log a ticket for you, but from what I can see, you already have one open and it’s being handled by our specialized team. 

Please keep checking the same email thread, as they’ll reply to you there.

[Sitchko]

I guess I have the same issue

Dropbox won't start after update (this update moved all files to a new folder)

I've tried updating Dropbox, also updated MacOS to Sonoma, still the same.

ERROR:
bn.BUILD_KEY: Dropbox

bn.VERSION: 184.4.6543

bn.constants.WINDOWS_SHELL_EXT_VERSION: 66

bn.is_frozen: True

machine_id: 1226c863-23af-55c0-a16b-7b3f25755fa6

pid: 1585

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='Sitchko', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Igor', pw_dir='/Users/Sitchko', pw_shell='/bin/bash')

effective_user_info: pwd.struct_passwd(pw_name='Sitchko', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Igor', pw_dir='/Users/Sitchko', pw_shell='/bin/bash')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Sitchko', '_nsurlstoraged'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Sitchko', '_nsurlstoraged'])

DYLD_LIBRARY_PATH: None

cwd: '/'

     real_path='/'

            mode=0o40755 uid=0 gid=0

     parent mode=0o40755 uid=0 gid=0

HOME: '/Users/Sitchko'

appdata: '/Users/Sitchko/.dropbox/instance2'

         real_path='/Users/Sitchko/.dropbox/instance2'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/Sitchko/Dropbox'

              real_path='/Users/Sitchko/Dropbox'

                    mode=0o40700 uid=501 gid=20

              parent mode=0o40750 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

                      mode=0o100755 uid=501 gid=20

                parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

                      not found

                parent not found

tempdir: '/var/folders/x0/dfg8ksb17l97l65g661sszdr0000gn/T'

         real_path='/private/var/folders/x0/dfg8ksb17l97l65g661sszdr0000gn/T'

                mode=0o40700 uid=501 gid=20

         parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

  File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client

  File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client

  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__

  File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__

fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):

  File "desktop/dropbox/client/main.py", line 866, in wrapper

  File "desktop/dropbox/client/main.py", line 6792, in finish_dropbox_boot

  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped

  File "desktop/dropbox/client/main.py", line 6252, in _init_components_for_account

  File "desktop/dropbox/client/main.py", line 6175, in create_sync_engine

  File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine

  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__

  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__

  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__

  File "../mac_arm64_dropbox_virtual_env/lib/python3.8/functools.py", line 967, in __get__

  File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client

dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> open syscall |>> OS reported a potential deadlock"

[Hannah]

Hey @Sitchko, thanks for bringing this to our attention.

This appears to be a different error message, but let's see what we can find.

Did the migration of the Dropbox folder complete successfully, before you started getting this error? Is the Dropbox folder currently in ~/Library/CloudStorage?

If you hover your mouse over your Dropbox icon, what exactly do you see?

[Sitchko]

>>> Did the migration of the Dropbox folder complete successfully, before you started
Yes, the process was successful
>>> Is the Dropbox folder currently in ~/Library/CloudStorage?
oh, nope, it's empty

>>> If you hover your mouse over your Dropbox icon, what exactly do you see?
I can't launch Dropbox app, so there is no icons in top bar.

[Hannah]

Thanks for the update, @Sitchko.

Can you try a more advanced reinstall of the Dropbox app, to see if that helps?