Apps and Installations
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I just recently switched from Google Drive to Dropbox for Business. Finder on Mac OS 10.14 Mojave and the new dropbox desktop app won’t show file previews of my files, just the Apple default preview logo.
However on the iOS app and on the web file previews show.
This is a big deal for me because google drive offers this. My team has to have this or we won’t continue to use Dropbox.
If anyone has any solutions please advise.
I tried closing and opening the app and force quitting using activity monitor.
Hi there @DerekKelly,
As a first step, could you please check if you have the latest stable version of the desktop app (79.4.143) by hovering over the Dropbox icon that's next to your computer's clock?
If you do, could you please send me a screenshot (without any personal info) of how the files appear in your Finder and desktop app?
Let me know how it goes!
Thanks for confirming that for me, @DerekKelly.
Could you try relaunching Finder by following the steps below?
Once you do this, please reboot your device - maybe that will do the trick.
Let me know of any updates!
For more info on available support options, see this article.
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