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Indexing stand off with Windows!

Indexing stand off with Windows!

foxmanchester
Explorer | Level 3

My Dropbox seems to be in a fight with Windows Search indexer!  Dropbox indexes... when it finishes, windows will start... then Dropbox indexes again!  And so on and son on... been happening for a couple of weeks now, and its slowing down my machine and making file explorer hard to use. Turning off windows indexer seems to cause other issue with searching on the laptop... and I cant stop DB from indexing!  Has anyone had, and fixed, this issue? 

16 Replies 16

Hannah
Dropbox Staff

Hey @foxmanchester, sorry to see you're having trouble with this.

 

Can you hover over the Dropbox icon in your system tray and let us know which version of the app you're running and what the exact sync status is?

 

Thanks in advance!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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foxmanchester
Explorer | Level 3

Hi Hannah, thanks for coming back to me. 

 

Its 172.4.7555

 

When you say Sync status, where can I find that please?

Hannah
Dropbox Staff

No worries! 

 

The sync status will be the message appearing along with the Dropbox version, when hovering over the Dropbox icon.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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foxmanchester
Explorer | Level 3

It had finished indexing when I sent you the version number... and now its started doing it again

Hannah
Dropbox Staff

Thanks for checking, @foxmanchester.

 

If you simply reinstall the Dropbox app, without uninstalling it first, does it help at all?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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foxmanchester
Explorer | Level 3

Hi Hannah

 

Ive done as you said and left it for 24 hours and it appears to have worked, so far!  Will watch if for another couple of days and then mark this as a solution, if no further issues Thanks !!

Hannah
Dropbox Staff

That sounds great, @foxmanchester!

 

If the issue re-appears, please let us know.

 

Otherwise, have a great weekend!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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foxmanchester
Explorer | Level 3

Hi Hannah

 

Sadly it hasn't worked. Back on indexing today 😞

Hannah
Dropbox Staff

Sorry to hear that, @foxmanchester. 😕

 

When you check the sync status, does it give you a number of files it's indexing or does it simply say "indexing"?

 

How long has it been like this? And if there's a number of files indexing, does the number seem to reduce or is it completely stuck?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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