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No Internet Connection Error - Can't Sign in - MacOS App

No Internet Connection Error - Can't Sign in - MacOS App

WardenBrim
Helpful | Level 6
Go to solution

Good day,

After over a year of flawless functionality, yesterday, the Dropbox app stopped syncing. I signed out and tried to sign back in, but to no avail. It gives me "No internet connection error." Clearly, I'm on the Internet as I'm typing and submitting this. 

I've tried the advanced troubleshooting support article including the offline installer and it still is giving the error. Updated the Network preferences within the app to No proxies, but error persists.

 

Apple M1 Pro

MacOS Ventura 13.2.1

Please advise.


Sincerely,

Buddy

1 Accepted Solution

Accepted Solutions

WardenBrim
Helpful | Level 6
Go to solution

Update:

 

I connected to my phone's hot spot and was able to log into the app, get it to sync, and all the normal jazz that had been working up until a couple days ago. 

Therefore, there is something at the network level that is blocking the Dropbox authentication and syncing ports and/or URLs.

 

That means it's resolved as far as Dropbox is concerned, but not for me. 


I appreciate everyone's assistance.

 

Sincerely,

Buddy

View solution in original post

12 Replies 12

Walter
Dropbox Staff
Go to solution

Hi @WardenBrim, thanks for using Dropbox and welcome to the Community!

 

If you happen to be running any antivirus, VPN or firewall on your computer, could you temporarily disable them and try the offline installer from this page as well?

 

Let me know how it goes!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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WardenBrim
Helpful | Level 6
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Hey, Walter,

 

I'm not running an AV or VPN, firewall is off.

 

Any other ideas?

 

-Buddy

Hannah
Dropbox Staff
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Sorry to jump in here, @WardenBrim.

 

Can you access your files on our website as normal?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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WardenBrim
Helpful | Level 6
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I sure can! 

Nancy
Dropbox Staff
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Hey Buddy! 

 

Can you please clarify if you’re currently trying to connect to Dropbox via a home network or a company/work network instead?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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WardenBrim
Helpful | Level 6
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Hey, Nancy,

 

It's a home network.

WardenBrim
Helpful | Level 6
Go to solution

Update:

 

I connected to my phone's hot spot and was able to log into the app, get it to sync, and all the normal jazz that had been working up until a couple days ago. 

Therefore, there is something at the network level that is blocking the Dropbox authentication and syncing ports and/or URLs.

 

That means it's resolved as far as Dropbox is concerned, but not for me. 


I appreciate everyone's assistance.

 

Sincerely,

Buddy

Stella5
Explorer | Level 3
Go to solution

I am suddenly having the same problem. Any ideas on how to fix it?

 

Megan
Dropbox Staff
Go to solution

Hey @Stella5, happy Monday! 

 

Just wanted to jump in here and check if you're still experiencing the same issue. 

 

If you do, feel free to let me know the troubleshooting steps you might have tried on your end, if any.

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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