cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Are you interested in hearing how one of our Community members uses Dropbox for sailing trips? Read all about it here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

URGENT - Dropbox has created a new Dropbox folder.

URGENT - Dropbox has created a new Dropbox folder.

fedeboraxx
Helpful | Level 7

Hi,

I restarted my mac, and when it booted up, Dropbox started to download a WHOLE NEW COPY of everything in my machine. Now I don't know where my latest versions are, and I'm running out of space. 

 

Please see attached. 

 

Running latest versions of MacOS and Dropbox.

 

WHAT is happening with dropbox? I've been paying for this for 10+ years and it's never been this buggy.

 

Screenshot 2023-03-22 at 14.58.36.png

13 Replies 13

fedeboraxx
Helpful | Level 7

Will this happen every time I restart my computer?

alan_H
Helpful | Level 5

there is a folder now called .tmp.driveupload which appears to be transferring all my Dropbox files to Google Drive.

this is a MAJOR problem for both security and storage space

Neither Dropbox nor Google can tell me why or how to prevent it

Anybody know what is going on?

Megan
Dropbox Staff

Hi @fedeboraxx, let's jump right into this! 

 

Is it possible that you just joined the Dropbox for macOS update, where the Dropbox folder must be located in ~/Library/CloudStorage?

 

Was your Dropbox app updated to the new macOS prior to this incident? Also, what is the app's syncing status as we speak? 

 

Also, @alan_H, you mentioned that you have a .tmp.driveupload that's causing you trouble. May I ask where this folder is located? Is it inside your Dropbox folder? 

 

Also, how exactly is this folder transferring your Dropbox content, to Google drive? 

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

alan_H
Helpful | Level 5

Yes, the folder .tmp.driveupload is inside Dropbox

If I knew how/why it was transferring to Google Drive I could stop it

The name suggest that somehow Google Drive has added a folder to Dropbox

fedeboraxx
Helpful | Level 7

Not sure what you mean by:

Is it possible that you just joined the Dropbox for macOS update, where the Dropbox folder must be located in ~/Library/CloudStorage?

I've used DB for over 10 years.

 

And my dropbox is now syncing.  Not sure what it's syncing

fedeboraxx
Helpful | Level 7

Dropbox is now constantly making files online-only, even after I've right clicked to make them offline. And in the process of re-downloading them the app is hogging all my mac's resources. Do I need to start looking for an alternative? Every issue I've had has not been resolved, and customer service is being very slow. Please sort this out

Jay
Dropbox Staff

Hi @fedeboraxx, could you check the Dropbox desktop application to see the current location of the Dropbox folder?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

fedeboraxx
Helpful | Level 7

/Users/username/Library/CloudStorage

Jay
Dropbox Staff

Okay, so you're running the newer version of the Dropbox desktop application for Mac OS.

 

When you right click the files to make them available offline, do they get a green icon with a white tick in it?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropbox Staff
  • User avatar
    fedeboraxx Helpful | Level 7
What do Dropbox user levels mean?