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"Something went wrong" error when accessing my app on my MacBook.

"Something went wrong" error when accessing my app on my MacBook.

Louis Clerc
Explorer | Level 4
Go to solution

Hi! I tried to get into my account with my Macbook air and saw an error message, some kind of pink dart and board saying :

 

"Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home."

 

The status page doesn't mention anything, and it is the first time this happens to me. Can someone help? Dropbox has been a smooth ride until now, and I have a lot of things on it. If this isn't sorted I will cancel my account and stop using the site. 

 

Thanks in advance!

Louis.

1 Accepted Solution

Accepted Solutions

BenDBX
Community Manager

@Louis Clerc and @Welshi23

 

Our Engineering team has deployed a fix. You should no longer see this error message, but please let us know if you do and we can take another look. Thanks for reporting this!

View solution in original post

16 Replies 16

Megan
Dropbox Staff
Go to solution

Hi @Louis Clerc, let's jump right into this! 

 

Would you be able to send me a screenshot, in order for me to have a visual of this, please? 

 

Have you tried logging out of the app, and the sign back in? 

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Louis Clerc
Explorer | Level 4
Go to solution

Hi,

 

Haven't tried to log out/log in, I will do it. Here is a screenshot.

Cheers,

Louis.Capture d’écran 2024-07-09 à 19.14.46.png

Louis Clerc
Explorer | Level 4
Go to solution

Hi,

 

I logged out and in again, and the same message showed up. 

 

Dropbox seems to work normally on my phone though. Thanks in advance for your help.

 

Cheers,

Louis.

Welshi23
New member | Level 2
Go to solution

I have the same problem can anybody help please i have deleted 90% of files changed password logged in and out 

Megan
Dropbox Staff
Go to solution

Thanks for the info @Louis Clerc & @Welshi23!

 

Since it seems this info is coming when you access your account online, would you mind clearing the cache of your browser too, and trying again? 

 

Also, do you notice the same behavior when you access our website using a different browser? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Louis Clerc
Explorer | Level 4
Go to solution

 

Hi,

Cleaned the cache, but to no avail. The message is still there and blocks access to the files. I don't have any other browser I would use with this computer. 

 

Cheers,

Louis.

Megan
Dropbox Staff
Go to solution

Hey @Louis Clerc, one more thing: would you mind checking and making sure you're also using the latest update on your current browser?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Louis Clerc
Explorer | Level 4
Go to solution

Hi,

 

I am using the latest version of safari, yes. 

 

Cheers,

Louis.

Louis Clerc
Explorer | Level 4
Go to solution

The situation rn: Capture d’écran 2024-07-09 à 21.49.52.png

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