3TB free space but can't sync with others

[Metro_Kun]

I recently upgraded to the Professional Plan, which provides a total storage capacity of 3TB. However, despite having 95% of the space remaining unused, I am encountering a problem when sharing certain folders with others.

When attempting to share these folders with a colleague or friend, they receive a notification stating that there is not enough space available, preventing them from synchronizing the files. This situation is quite perplexing since I still have a significant amount of free space within my account.

I kindly request your guidance on resolving this matter. Is there a specific setting or configuration that needs to be adjusted to allow shared folders to utilize the available space? I would appreciate any steps or recommendations you can provide to rectify this issue.

Thank you for your attention to this matter, and I look forward to your prompt assistance.

[Mark · Accepted solution]

Hi @Metro_Kun 

What you are seeing is expected behaviour. You have a 3TB account and so YOU can store files to that quota. Others, however, do not and so cannot benefit from it. If they need read/write access to a folder they will also need to pay to upgrade. Your increased quota doesnt benefit them in anyway shape or form.

• https://help.dropbox.com/storage-space/shared-folder-count-against-storage