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Dropbox has quit uploading folders

Dropbox has quit uploading folders

gregger59
Explorer | Level 3

I am uploading folders via the Dropbox web interface, from my PC running Windows 10.  I have LOTS of open storage space.

 

It has been working flawlessly for days. I am connected to a high-speed internet connection and all else is working with the Dropbox webpage. Suddently it stopped, as if I had reached a cap. Is there a cap? Note, this is a company laptop and I'm not allowed to download or install any Dropbox desktop app.

 

When I select a folder using the "Upload" button, it correctly counts the number of files to be uploaded and asks for an OK. 

 

When I hit okay, the download dialog opens and says "Uploading File 1 of 700 (or whatever the number) but fails to progress past File 1. The queue shows all the other files waiting.

 

I have tried uploading various folders of all sizes from my PC but none are getting past "File 1..."

 

Any help appreciated. Please remember, upload was working flawlessly until it wasn't; no change in the laptop or the network.

7 Replies 7

Walter
Dropbox Staff

Hi there @gregger59 - sorry to hear you're having issues with this.

 

Could you please try clearing your browser's cache or another browser, preferably with no extensions or plugins running and let us know how it goes?

 

You might also want to reboot your computer and internet router while at it by the way.

 

Keep us posted anyhow!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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gregger59
Explorer | Level 3

Hi Walter, thanks for the suggestions.

 

I cleared the cache and also rebooted both the internet router as wel as the computer. Unfortunately, folder uploads still don't get beyond the first file. I don't have access to be able to install an additional browser on this laptop; all I have is MS Edge.

FYI, File upload (vs. folder upload) does not work, either.

 

Strange how this all worked fine a few hours ago, and now not.

Walter
Dropbox Staff

How large are the folders in question @gregger59? Does this behavior persist with smaller folders or individual files as well? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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gregger59
Explorer | Level 3

Unfortunately, yes, this behavior is the same whether attempting to upload a single smaller file, or an entire folder filled with numerous files. Very frustrating.

Walter
Dropbox Staff

Thanks for clarifying that for me @gregger59 

 

Is it possible for you to try another network, device or web browser, just for testing purposes? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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gregger59
Explorer | Level 3

Hi again,

 

I have tried some variations but nothing changed. However, I did find that by zipping the contents of a Windows folder into a single .zip file, and then using the "file" upload feature, I am able to do uploads that way. Something about the file folder structure must be making Dropbox unhappy. FYI.

Walter
Dropbox Staff

I'm glad you found a work-around, but if you'd like to have a further look into this, please let me know and I'll reach out via email @gregger59 

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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