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Dropbox not uploading camera photos on OneUI Beta 6.0 Samsung S23+

Dropbox not uploading camera photos on OneUI Beta 6.0 Samsung S23+

brett t.
Helpful | Level 5
Go to solution

S23+ Phone updated to OneUI Beta 6.0 last week and I lost the ability to have Dropbox autoupload camera photos.

 

On the Dropbox settings page, a warning icon "!" is next to "Camera Uploads".

Click on that line and an error pops up "To enable camera uploads, allow Dropbox to access..." with a link to settings.

If i shrink the system font down a few notches the error message actually continues as "To enable camera uploads, allow Dropbox to access to your storage".

Click to permissions for the App and permissions for "Camera, Notifications, Photos and Videos" are allowed.

On the Android permissions page for Dropbox, click the 3 dot menu top right and pick "All Permissions".

Under "Photos and Videos" it has permissions on for "read image and video files" and "user selected image and video files".
It also has "full network access".
So it looks like to me it has all the necc permissions.
Dropbox support didn't get it either. 

 

Any thoughts? Is there a "storage access" permission somewhere that OneUI 6.0 turned off?

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hey @brett t., let's jump right into this! 

 

Have you tried clearing the app's cache, or uninstalling the app since this started happening? 

 

Also, it will sound trivial, since you've already done an amazing job troubleshooting this but have you ensured that Camera Uploads are enabled in the Dropbox app settings?

 

If you have any screenshots, they are more than welcome, just make sure to cover any personal info that might show there. 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

6 Replies 6

Megan
Dropbox Staff
Go to solution

Hey @brett t., let's jump right into this! 

 

Have you tried clearing the app's cache, or uninstalling the app since this started happening? 

 

Also, it will sound trivial, since you've already done an amazing job troubleshooting this but have you ensured that Camera Uploads are enabled in the Dropbox app settings?

 

If you have any screenshots, they are more than welcome, just make sure to cover any personal info that might show there. 

 

Keep me posted!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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brett t.
Helpful | Level 5
Go to solution

> reinstall

 

I was really hoping to avoid doing that. When Android Dropbox moved to the requirement to be online for file usage, we had to start  marking files for "off line" (really hate that) spread over a dozens directories. It will take quite awhile to figure out which ones were and remark them for off line usage (which defeats the entire purpose of Dropbox as a "file sync" program) (did I mention I loath having to do that? lol).

But ya, reinstalled and it appears to be working again. It did not ask for any permissions that it did not have before... So I think it was triggered by OneUI 6.0 Beta installing.

Megan
Dropbox Staff
Go to solution

Hi @brett t., at least we got a win situation here, right?

 

I'll be at your service, and one post away if you need anything else! 😎


Megan
Community Moderator @ Dropbox
dropbox.com/support


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User from Denmark
New member | Level 2

@BenDBX wrote:

Hi Everybody,

 

This should be fixed with the newest release, and the workaround should no longer necessary. Please update your apps and let us know if the access request persists.

 

Regards,

Ben


Hi,
It is not solved. At least not in Denmark for Samsung S23 that has just gotten Android 14. I have updated to the latest Dropbox app.

Nancy
Dropbox Staff

Hi @User from Denmark, sorry to hear that.

 

Can you also try the solution provided above, and let me know if it helps?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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User from Denmark
New member | Level 2

Nancy, yes that worked/works. Sorry I should have provided that information in my first entry.

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    User from Denmark New member | Level 2
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    Nancy Dropbox Staff
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    brett t. Helpful | Level 5
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