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Files not appearing on 2nd device

Files not appearing on 2nd device

MarkK01886
Explorer | Level 3

Hello. I have 2 devices connected to my dropbox account; my original laptop and a new "mini" I just bought. Files I uploaded to dropbox folders before purchasing the new mini I can see on both devices. New files I upload to dropbox on one device I can't see from the other device. They are both connected to the same dropbox account. Does anyone know why this is happening and what I should do to fix the issue?

7 Replies 7

Walter
Dropbox Staff

Hi @MarkK01886, sorry to hear about your syncing issue.

 

Can you please let me know the desktop app's exact status as shown in the menu bar/system tray of both of your devices?

 

This will help me assist further. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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MarkK01886
Explorer | Level 3

Hi Walter. Thanks for replying. Both devices are signed in using the same email and the status says Dropbox 166.4.2920 up to date. I was hoping they wouldn't match and that was the issue but they match.

 

Thanks!

Jay
Dropbox Staff

Hi @MarkK01886, what OSes are running on both devices?

 

Are these files in specific folders, or just randomly located on the account?

 

Do you have selective sync enabled on the new device by any chance?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MarkK01886
Explorer | Level 3

Both devices are running Windows 11. The files are in specific folders, not to say the issue is only in a specific folder as it has happened in several folders. I don't have selective sync enabled.

 

I did notice today, while working on my mini pc at work, that there was a file in one folder referencing a sync issue with my laptop (at home). Not sure why that happened but I'm planning to save a file on this device (at my office) and see if I can see it from my laptop at home tonight.

Jay
Dropbox Staff

Thanks, it might also be worth adding a test file directly onto the Dropbox site to see if it sync to both machines you're using, just to see the behavior.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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MarkK01886
Explorer | Level 3

Yesterday I tested saving files to Dropbox from both my work PC and my home laptop. It worked. I'm not sure why, but I'm glad the issue is no longer there. Thanks for the support regardless!

Jay
Dropbox Staff

No worries, it's possible that it needed time to fully sync to and from the devices.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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