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New Beta has some issues

New Beta has some issues

cmcintoshphoto
Explorer | Level 4

Having an absolutely terrible time with this new Beta (mac) build and have left multiple messages for support that go unanswered. When exporting files (small jpgs mostly) to folders within the DB folder, some will inevitably just decide not to upload. ever. They'll have an empty cloud icon next to them, and right clicking them brings up no DB items (the uploaded ones do, however). It usually takes renaming them, moving them in and out a bunch of times, etc, to get it to sync. Incredibly annoying. Now it's not uploading half of a folder, there are no cloud icons but when I click the DB upper menu icon, it shows all of them 'waiting to sync' but never actually syncing. When I tried quitting the app and relaunching it, it kept freezing on launch, eventually got it to launch fully but it's still doing this. 

 

one other annoying but neutral thing it's doing is telling me my hard drive (with 200gb free) is almost full. it tells me this daily. just needed to rant about that.

 

This is the worst beta version i've ever experienced in an app ever... anyone else having this experience?

10 Replies 10

Jay
Dropbox Staff

Hi @cmcintoshphoto, thanks for bringing this to our attention.

 

Could you clarify how you're exporting files to your Dropbox folder specifically? Are you saving them manually there, or by some other process?

 

What version of the Dropbox app are you running? You can see this when hovering over the icon in the menu bar.

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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cmcintoshphoto
Explorer | Level 4

Hi, I've had this issue while exporting from Adobe Lightroom (jpg), Premiere (.mp4), and Ableton (.wav and.mp3)

Version 171.2.311

Jay
Dropbox Staff

Thanks for the info. If you quit the Dropbox desktop application and then restart it, does it help with uploading the files?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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cmcintoshphoto
Explorer | Level 4

Sometimes - I actually restarted my computer and Dropbox kept failing to start up, and I reinstalled it and it seems to be decently stable now.

Jay
Dropbox Staff

Thanks for the update, and I'm glad to hear it's working now.

 

If you need any further assistance in the future, please let me know!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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cmcintoshphoto
Explorer | Level 4

It no longer is working out. WHEN it starts up, it just says 'starting...' on the bottom eternally but never starts and never syncs new files. 

I tried reinstalling (from the dropbox.com/install page) but it seems to still be the beta...

Megan
Dropbox Staff

Hi @cmcintoshphoto, could you send me a couple of screenshots of the exact syncing status of the app at the moment, along with its version, please? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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cmcintoshphoto
Explorer | Level 4

I got it briefly working last night, but most of the time it just sticks on 'starting...' as it has now for over 30 minutes. All day it's quit and says 'dropbox can't start' etc. When I click 'leave beta' it just restarts, doesn't change versions or anything!

Screen Shot 2023-03-24 at 5.01.12 PM.pngScreen Shot 2023-03-24 at 5.01.26 PM.png

cmcintoshphoto
Explorer | Level 4

Ok, I've tried deleting everything dropbox-related off of my computer and freshly installing both the public release and Beta (separate attempts) and in both cases, it fails to start up just the same- can't get any version of Dropbox to successfully start on my computer anymore whatsoever. 

Need more support?
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Top contributors to this post

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    Walter Dropbox Staff
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    cmcintoshphoto Explorer | Level 4
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    Megan Dropbox Staff
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