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Unable to upload .mov videos

Unable to upload .mov videos

Filmmaker26
New member | Level 2
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Trying to upload big mov files to Dropbox Professional account but error messages tells me that these files are not taken by Dropbox and cannot be transfered...anybody knows what to do?

1 Accepted Solution

Accepted Solutions

ErikLewis
New member | Level 2
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I figured it out.  I did not notice that some of the files were not local but in the icloud... I had to down load them first to drag them or upload them to dropbox.   Might work for you.  

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27 Replies 27

Lusil
Dropbox Staff
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Hey @Filmmaker26, let's see what we can find on this. 

 

I'll just need a few more details to make sure that I have a better understanding of your concern:

  • Where are you trying to upload these files to? Is it the website, the desktop app, or the mobile app? 
  • Could you send me a screenshot of the error message?
  • Does this happen with all video files?

Keep me posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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ErikLewis
New member | Level 2
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I have the same problem but with .jpeg files.   Never had this problem before.  Drag and drop files into the dropbox folder in Safari... and the upload is supposed to start automatically... but today, nothing happens at all.  If I figure it out... I will let you know.  I don't think its a problem with file types.  I have done the same with .mov files many times.  

ErikLewis
New member | Level 2
Go to solution

I figured it out.  I did not notice that some of the files were not local but in the icloud... I had to down load them first to drag them or upload them to dropbox.   Might work for you.  

Lusil
Dropbox Staff
Go to solution

Hi @ErikLewis, thanks for nudging us on this thread and for keeping us in the loop. 

 

Great work with the troubleshooting! 

 

If anything else comes up in the future, you know where to find us.

 

In the meantime, I hope you have a great day ahead!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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paulwedel
New member | Level 2
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Hmmm. I'm dragging a large .mov from the finder into a dropbox folder in Chrome browser. Receiving this error message. I'm on a workstation that doesn't belong to me so I can't install the OSX dropbox application. Nothing in the cloud as of yet, so that workaround doesn't apply to me. The file is on an external USB harddrive. Need to upload this tonight so this error is rather irksome 😕

Walter
Dropbox Staff
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Hey there @paulwedel; thanks for joining the discussion and sorry to hear you're having issues with uploading this file to our website.

 

May I ask exactly how large the file is? Do you get the same results on other browsers

 

If you could include a screenshot of any error you might get, I'd appreciate it. 

 

Keep us posted, Paul. 


Walter
Community Moderator @ Dropbox
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vonwoo
New member | Level 2
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I'm trying to upload .mov files under 2GB to my dropbox and I keep getting an error message "file upload error".  it runs for about 30 minutes, and the time counts down accuratly, but somehwere in the last 10 minutes of it, it fails every time.  No matter if I try to upload it using the upload file button, or clicking and dragging, into a filder, or straight into my files.  .Zipped or not.  Fail every time.  This is a huge downer for me as someone umeployed by Covid and trying to share my demos with potential employers.  Please help.

vonwoo
New member | Level 2
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Also, there is more than plenty of space in my Dropbox.

TGNY
Explorer | Level 3
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I am having the exact same problem with an Mp4 file of about 650mb, I have plenty of storage space. I uploaded similar files a few months ago, though they were about 200mb.

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