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Upload crashes in Chrome. What can I do?

Upload crashes in Chrome. What can I do?

GG_drop
Explorer | Level 3

New iMAC 24". Updated system, updated dropbox desktop (& beta API, v. 181.4.5678). Fast fiber internet lan connection. Unable to upload a file or  afolder for backup in dropx (have ample space).

Thanks

16 Replies 16

Walter
Dropbox Staff

Hi there @GG_drop, sorry to hear about this.

 

Can you please let us know your computer's exact OS version and where your Dropbox folder is located as per the sync tab in the app's preferences, if possible before the app crashes

 

Do the crashes happen after you take a certain action or immediately after launching it?

 

Any additional information you can share is more than welcome!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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GG_drop
Explorer | Level 3

Dropbox is located in "Locations".

Still have only old backups from my laptop and another iMAC, occupying less than 4% of my 2 TB.

Reinstalled all, and no limits on bandwidth.

New computer installed by 'migration assistant'.

Thanks,

GG_drop
Explorer | Level 3

GG_drop_0-1693496149084.png

 

Walter
Dropbox Staff

Thanks for the additional information @GG_drop 

 

Could you clarify when the crashes occur as well for us? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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GG_drop
Explorer | Level 3

Upon uploading as can be seen in the screenshots (Chrome)

thank you!

Screenshot 2023-08-31 at 18.00.16.png

page unresponsive.png

GG_drop
Explorer | Level 3

OOps forgot another screenshot- please see here

upload.png

Megan
Dropbox Staff

Hi @GG_drop, just to sum it up: it seems you're using Chrome to upload content to your account online. 

 

Now, judging from the last screenshot and the amount of files you're trying to upload at once, it makes sense that the website would crush.

 

You can either break the amount in smaller batches, or use the app, to upload content to your account, and allow for it to sync online. Can you give it a go, and let me know of the results? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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GG_drop
Explorer | Level 3

thank you!

Tried with Safari and it works to some extent, in chunks of data (which was impossible with Chrome). The reported task I got is quite funny:

GG_drop_0-1693568730018.png

only 20 years left to complete.

Nevertheless, it working very very slowly but working somehow no.

Problem left (for the time being...):

The "updating files" takes forever. Pleaae see:

GG_drop_1-1693568990421.png

 

thank you so much!

GG

 

GG_drop
Explorer | Level 3

One more question: you wrote:

"or use the app, to upload content to your account, and allow for it to sync online."

Do you mean the Desktop application in "Locations" and dragging folder there?

This sounds as a better approach but I'm not sure how to do it

Again, many thanks

GG

 

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