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When I use the Files app on iOS, the files are converted to an unknown file.

When I use the Files app on iOS, the files are converted to an unknown file.

Sasamen81
Explorer | Level 3
Go to solution

Good morning. When I upload a folder from the file app (iOS) to dropbox, it converts it to an unknown format that cannot be opened (regardless of the contents of the folder). Can you help me? Thank you

1 Accepted Solution

Accepted Solutions

BenDBX
Community Manager
Go to solution

Hi @Sasamen81,

 

Good news! Our engineering team has investigating this issue, and we will be implementing a fix in a mobile release in the near future. While I can't give an exact timeline, I can update this thread when the new version is released.

 

Regards,

Ben

View solution in original post

13 Replies 13

Megan
Dropbox Staff
Go to solution

Hi @Sasamen81, welcome to our Community! 

 

Do you notice the same behavior, when you try to upload a single file from the Files app on your iOS, to Dropbox? Is the file converted too? 

 

Also, do you get any specific error during the uploading process, or is the process successful? 

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Sasamen81
Explorer | Level 3
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Thanks for the reply. No errors when loading the folder. With any type of file (.pdf-.jpg…) I have no problems. I only see the problem when I load a folder (both empty and containing other subfolders or files)

Nancy
Dropbox Staff
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Hi @Sasamen81! I hope you don’t mind me jumping in. 

 

Can you send me a screenshot of how your folders show after you’ve uploaded them to Dropbox via your Files app? 

 

Does the same thing happen if you upload a folder directly via the Dropbox mobile app?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Sasamen81
Explorer | Level 3
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Same problem even if i upload the folder via dropbox app 

removed

Megan
Dropbox Staff
Go to solution

Hi @Sasamen81, for security reasons we're not allowed to open any links. 

 

Do you think you can attach your screenshot here, by clicking the camera-like icon, when you try to respond back to me? 

 

Have you tried to create a folder in the Dropbox app, by clicking on the + icon, then create folder, and upload your content in there? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Sasamen81
Explorer | Level 3
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Hi. I have tried but the error si the same.

IMG_4725.jpg

 

Nancy
Dropbox Staff
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Can you please clarify what’s the app version of your Dropbox app? 

 

Also, did you start having this issue after an update or did it occur randomly?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Sasamen81
Explorer | Level 3
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The dropbox app version is 318.2.2; the iOS version is 16.3.1 (same problem with iPad). Same problem I have been experiencing this problem for several months

Megan
Dropbox Staff
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Just to clarify, do you see this error when you try to create a folder, or when you're previewing it too @Sasamen81

 

Also, is the folder created in the account or not? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Sasamen81 Explorer | Level 3
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    BenDBX Community Manager
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    Megan Dropbox Staff
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