When I use the Files app on iOS, the files are converted to an unknown file.

[Sasamen81]

Good morning. When I upload a folder from the file app (iOS) to dropbox, it converts it to an unknown format that cannot be opened (regardless of the contents of the folder). Can you help me? Thank you

[Megan]

Hi @Sasamen81, welcome to our Community! 

Do you notice the same behavior, when you try to upload a single file from the Files app on your iOS, to Dropbox? Is the file converted too? 

Also, do you get any specific error during the uploading process, or is the process successful? 

Keep me posted, and we'll take it from there! 

[Sasamen81]

Thanks for the reply. No errors when loading the folder. With any type of file (.pdf-.jpg…) I have no problems. I only see the problem when I load a folder (both empty and containing other subfolders or files)

[Nancy]

Hi @Sasamen81! I hope you don’t mind me jumping in. 

Can you send me a screenshot of how your folders show after you’ve uploaded them to Dropbox via your Files app? 

Does the same thing happen if you upload a folder directly via the Dropbox mobile app?

[Sasamen81]

Same problem even if i upload the folder via dropbox app 

removed

[Megan]

Hi @Sasamen81, for security reasons we're not allowed to open any links. 

Do you think you can attach your screenshot here, by clicking the camera-like icon, when you try to respond back to me? 

Have you tried to create a folder in the Dropbox app, by clicking on the + icon, then create folder, and upload your content in there? 

[Sasamen81]

Hi. I have tried but the error si the same.

[Nancy]

Can you please clarify what’s the app version of your Dropbox app? 

Also, did you start having this issue after an update or did it occur randomly?

[Sasamen81]

The dropbox app version is 318.2.2; the iOS version is 16.3.1 (same problem with iPad). Same problem I have been experiencing this problem for several months

[Megan]

Just to clarify, do you see this error when you try to create a folder, or when you're previewing it too @Sasamen81? 

Also, is the folder created in the account or not?