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avillanu's avatar
avillanu
New member | Level 2
4 years ago

Sign in to google account for google sheets

I am trying to open an Excel file shared with me to be able to edit it.  I choose the "open with google sheets" option, and I am taken to the following site with a message and option to either "sign ...
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Caoimhe's avatar
Caoimhe
New member | Level 2
4 years ago

Hi 

 

So I am logged into Dropbox using my gmail and it's the only gmail address I have. We're using dropbox for work and I have access to the folder and I can edit word & excel online, but when I try to edit a google doc or sheet, a new tab opens up asking me to log into the gmail account associated with Dropbox. I click login which opens a new tab but it closes and reverts back to the open tab. I am able to preview the document though with my gmail account in question which is linked to Dropbox.

 

I've been able to edit google docs online previously but it has been a couple of years. I've enabled cookies & cleared cache & even upgraded my account to see if it helps but it isn't helping. I wouldn't mind but there are documents that I just need to access to edit as and when - I seem to be the only person who seems to be experiencing this. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey Caoimhe, thanks for posting today! 

    Because your question is similar to the OP's, I've merged it into this thread.

    Can you check my colleagues' questions and let me know more? 

    Thank you!
    • kamado-tanjiro's avatar
      kamado-tanjiro
      Explorer | Level 3
      4 years ago

      Hey there,

       

      I'm struggling with the same problem as the people in this thread. I can confirm that Google is a connected app from the Dropbox settings and I have allowed all third-party cookies in my Chrome browser settings, yet I am unable to open or edit any new Google doc, sheet, or slide document when launched from Dropbox's "create" button. Perhaps there's a bug in the integration to fix?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hey @leilanireyes12, let's see what we can find on this! 

        Is your error message the same one as the OP mentioned above? 

        Can you let me know if you're trying this in a shared folder or on your account directly? 

        Keep me posted! 

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