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Change or select a thumbnail on video files

New member | Level 2
New member | Level 2

I am sending video files through Dropbox.  Can I change or select the thumbnail that is on the video when playing it back.

59 Comments
Dropboxer
Dropboxer
Hi Steve, currently it isn’t possible to amend the thumbnail for the video preview. 
 
I’ll forward this as a suggestion to our dev team for their consideration.
New member | Level 2
New member | Level 2

Thanks for the help

Super User II
Super User II

For additional information in case it helps... the thumbnail chosen for a video file is a frame from the 8-second mark in the video.

Explorer | Level 3

My videos have the correct thumbnail when I look at them on my computer (i.e., Dropbox in Windows 10) and when I look at them on YouTube, but wrong when I look at them in Dropbox.com. The same videos! This is insane! I want to share them with a client via Dropbox, but not with the wrong thumbnail... Help!

Dropboxer
Dropboxer

Hi @judeberman, since there isn’t a way to amend this, I’ve added your voice to the request we sent to our dev team.

New member | Level 2
New member | Level 2

This is a huge deal for business users. I'm sharing video files I've edited to the client, and the first thing they see is a bad frame of someone with their eyes half-open. From a presentation standpoint, this is not good at all, and I'd suggest fixing it.

Explorer | Level 3

In professional media this is a vital requirement.

It's quite embarrasing to have a random frame that cannot be changed.

After using Dropbox for a year I am pleased at all other aspects.  Surely this is a simple addition of code - which would increase the likelihood of sales from video professionals around the world using dropbox over other alternatives. Thanks A

 

New member | Level 2
New member | Level 2

Agree. It automatically chooses the frame :08 seconds into the clip, which ALWAYS is a shot of some random person with their eyes closed. The client doesn't understand.

New member | Level 2
New member | Level 2

Pretty poor to be honest - my videos are not identifiable from the arbitrary poster frame dropbox assigns, so it means I cant use dropbox showcase.  Perhaps someone could suggest an alternative application I can use?

Dropboxer
Dropboxer

Hi all, I’ve moved the thread to the feature request page for other users to vote on the idea as well.

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