"Sign-in failed. Unknown error, please contact Dropbox customer support"
HI there I cannot sign into Dropbox on my android S6, I keep getting above error.
I have no issue when I try to sign into Dropbox from the Google chrome on my laptop its just on my phone.
I have reset my password and also removed the dropbox app and reinstalled it. Any suggestions?
Hi there @3putts, thanks for checking in with us - let's see what we can find.
Let me know how it goes!
Hi there @yildizaykut, thanks for checking in with us - let's see what we can find.
Let me know what you find!
Thanks for checking that out for me, @3putts.
Since you're on a Basic account, you have a three device limit. This means that if you'd like to link a new one, you must unlink enough devices down to atleast two before trying to sign in to another one. You can find more info about this here.
As @ErinSimon827 also mentions though, if you want to navigate through your Dropbox account on your mobile device, you can use the website from your mobile's browser.
Let me know if you have any other questions!
Thanks for confirming that for me, @yildizaykut!
Currently, Basic accounts can link up to three devices. If you want to sign in to a new computer, mobile, or tablet, you'll have to unlink down to atleast two devices.
You can find more info about this here.
I hope this helps, but let me know if you have any other questions!
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