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Windows 11 - device not supported message

Windows 11 - device not supported message

Diederick1
Explorer | Level 4

After upgrading to Windows 11, dropbox constantly consumed a lot of energy (taskmanager). I uninstalled dropbox and installed the Dropbox S-mode app by mistake. I also uninstalled this.

Then I downloaded the normal dropbox app (148.4.4519). After installation I got the error message "Your computer is not supported" when logging in. Under Windows 10 dropbox performed correctly.

I don't have ARM, but Intel i5. What could be wrong?

1 Accepted Solution

Accepted Solutions

Re: Windows 11 - device not supported message

Nancy
Dropboxer

Hey @Diederick1, I hope you’re doing well. 

 

Is there any chance that Dropbox is running in compatibility mode perhaps? 

 

You can check that by right clicking on the Dropbox app and going to its properties. 

 

Let me know what you find!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

7 Replies 7

Re: Windows 11 - device not supported message

Megan
Dropboxer

Hi @Diederick1, let's see what we can find on this! 

 

Can you send me a screenshot of the message you see on your end, please? 

 

Have you removed the S-mode following Microsoft's info found online? 

 

Let me know more! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Windows 11 - device not supported message

Diederick1
Explorer | Level 4

Hi Megan,

The message I see is this:

Diederick1_0-1652774644986.png

My Windows 11 is not running in S-mode: 

Diederick1_1-1652775178088.png

 

Re: Windows 11 - device not supported message

Walter
Dropboxer

Hey @Diederick1, sorry to jump in, but could you try these steps to switch out of S mode on your computer?

 

Once this is done, make sure to reboot your device and install the desktop app from this page

 

If you're on the Basic plan, make sure to have no more than 3 devices connected to your account, including the affected computer. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Windows 11 - device not supported message

Diederick1
Explorer | Level 4

Thanks Walter for dropping in.

I can't follow the steps to switch out of s-mode:

Diederick1_0-1652805090886.png

But that's probably because my computer is not running in s-mode. Also MS says it is not in s-mode:

Diederick1_1-1652805203881.png

 

Moreover I also followed twice the steps for advanced reinstall of Dropbox.

I also unlinked my device from dropbox, and since this was the only device left, the number of linked devices can't be the cause for the problem either.

The version of the app is freshly downloaded from the recommended site.

Everything goes well, until signing in: same error message appears 'device not supported.

 

Re: Windows 11 - device not supported message

Nancy
Dropboxer

Hey @Diederick1, I hope you’re doing well. 

 

Is there any chance that Dropbox is running in compatibility mode perhaps? 

 

You can check that by right clicking on the Dropbox app and going to its properties. 

 

Let me know what you find!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Need help with something else? Ask me a question!
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Re: Windows 11 - device not supported message

Diederick1
Explorer | Level 4

Thanks Nancy,

Three times is right.

Windows architecture is sometimes hide and seek. We won again! 😁

Re: Windows 11 - device not supported message

Nancy
Dropboxer

That’s excellent news, @Diederick1! I’m really happy to hear that. 

 

If you need something else, I’ll be around the forum. 

 

I hope you have a great rest of the week!


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Need help with something else? Ask me a question!
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