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How to Transfer a Team Member’s Files
When someone leaves your team, there are a lot of practical things that need to be done. Files need to be moved, a user might need to be deleted, and eventually, a new user might need to be added. Here are some tips to help you make sure the right people have access to the right files. Transferring an account when someone leaves: If you're the team admin or user management admin of a Dropbox Business team, you can use account transfer when you delete a team member's account from Dropbox Business. Don’t worry, if you’re not sure who to transfer to just yet, or you’re waiting to onboard someone new, you can complete the transfer later on. Keep in mind that you can use account transfer just once for each member. Deleting a team member: Deleted team members immediately lose access to their Dropbox Business account, along with all files, folders, and Paper docs. After deleting a team member, admins can choose to reuse that license and invite another person to the team. What happens when I delete a team member? When you delete a team member's account, several things happen: The team member loses access to the account, including all files and Paper docs Any shared links created on that account are disabled Dropbox stops syncing files to the team member's computers and mobile devices The team member receives an email telling them that the team admin deleted their account and that they no longer have access Saying goodbye to a team member can be sad, but it doesn’t need to be painful from a technical standpoint too. Hopefully, these tips will make it quick and easy to keep your team rolling.Amy10 hours agoCommunity Manager2.6KViews2likes2CommentsEdit Photos and PDFs with Dropbox
Want to hear about one of the handiest Dropbox features I use regularly? Check out how easy it is to upload, edit, send, and sign PDFs in one place. No technical wizardry, no back-and-forth file conversions, and no additional software to install. PDF editing features let you add text and more Not all PDFs are ready to go, there's usually some info you need to add or edit, and now, editing them is as easy as click, click, click. There are tools on our PDF editing feature so you can do more without changing programs. Within Dropbox, you can: Add text to documents: Insert descriptions, dates, notes etc., anywhere on a PDF and modify text font, color, size, and emphasis Page zoom: Adjust the page view for easier navigation These features are useful for managing work-related and personal documents. Our own team makes the most of editing PDFs to organize and consolidate receipts at home. Learn how to get started editing PDFs now. Edit PDFs on-the-go Need to make changes when you'er away from your desk? No worries, you can edit PDFs directly on your iPhone or Android device. Edit PDFs on iOS: Add text or a signature to PDFs on your iPhone with the Dropbox mobile app. Edit PDFs on Android: The Dropbox smartphone app makes it easy to edit PDFs on your Samsung Galaxy, Google Pixel, or any other Android device. Work from wherever you are, without needing to switch between devices or apps to get things done. Automatically add watermarks to multiple files No one likes to have their work passed off as someone else’s - and now you can make sure it doesn’t happen to you with a few simple steps. Save time, ensure confidentiality, and protect your brand by applying a watermark automation to a new or existing folder. Then, every PDF and image added to the folder will be automatically watermarked. We’re big fans of automations that truly make life easier, and this one makes us very happy! To create an automation and learn more about watermarking, visit our automations page. I’d love to know how you make the most of these PDF editing features - tell us below!Amy10 hours agoCommunity Manager35KViews7likes0CommentsHow to share music files with Dropbox
We love hearing how our Dropbox Community use Dropbox and we love hearing stories of people using Dropbox links to share their music with bandmates and fans. We love to see it but we just wanted to share some tips to make sure your next music project goes smoothly. Use Dropbox Paper to iterate on your art: It takes time to get your music perfected, and if you want to keep track of all the moving parts, a to-do list in Dropbox Paper can make life easier! Sharing large audio files with bandmates Before go live, you may want to share your files for feedback with your team or bandmates, and Dropbox makes it easy. When sharing with another Dropbox user, create a shared link, learn more about those here. With Dropbox Transfer, you can send files up to 100 GB (or 250 GB with the Creative Tools Add-On) without taking up space in your Dropbox. And even better, the people you share it with will be able to view and download your file—even if they don't have a Dropbox account. I mean, we personally think they should, but anyway. Get your music video right too Once the music is finalized, it’s time to get that video finished too. Dropbox Replay makes it easy to share video drafts, share comments, take action on feedback, and finalize your video and audio projects in one place. Don’t worry if you need to send it to a few different folks, browser-based reviews let anyone provide frame-accurate feedback and on-screen markups—no special software or Dropbox account needed. Send video and audio out for review with just a link—no more exporting compressed versions and cluttering your hard drive. We want to know all about your latest music project - tell us about it in the comments below 😁Amy10 hours agoCommunity Manager3KViews1like0CommentsHow to unlock a locked file
File locking is a handy little feature available to customers on Dropbox Professional, Education, Essentials, Standard, Business, Advanced, Business Plus, and Enterprise plans. This means you can create a single source of truth document, prevent duplication or unauthorized edits. So what does locking a file mean? Well, once a file is locked, anyone with access to the file can still view, comment on, and share a link to the file. Only the person who locked the file can edit and unlock the file. Ok, I need to edit the file, how do I unlock it if it’s not my file? If you need to edit a locked file, you can request that the file be unlocked by clicking Ask to Unlock in the window that appears when you attempt to open the file. Or, you can make a copy of the locked file—however, any changes made to the copy will not be reflected in the original file once it’s unlocked. How do I unlock it if it is my file? Right-click the file you’d like to lock or unlock in the Dropbox App, or if you’re using Dropbox.com, hover over the name of the file and click "…" (ellipsis) on the right Click Lock Editing or Unlock Editing.Amy10 hours agoCommunity Manager3KViews1like0CommentsDropbox Basic: Work Outside the Box
If you work with more than one person, you more than likely have needed to share a document or file to work simultaneously or receive feedback. With your Dropbox Basic account, you collaborate with friends and family and work outside of the box. Even if they do not have an account, you can still collaborate with them! Dropbox has made it easy to share files with friends and collaborate on projects. Share files with friends and family I recently learned that you can share files from Dropbox with friends or family that do not have an account. When you share a file or folder using Dropbox, the recipient receives an email with a link to the file or folder. The recipient does not need a Dropbox account to view or edit it though. Just this past week, I shared a Paper document with my sorority sister, and she was able to view and edit the file without any issue. On the file was a to-do list for the both of us and we worked together on the document. Learn more about how to add to-do list to your paper document. You can also control whether people can edit or view your files and folders when you share them and even after you share them. Edits and comments that’s made to a shared file or folder are updated live for everyone they’ve been shared with. This allows for any changes to projects to be implemented right away and ensures everyone is on the same page. Ways to Collaborate Sharing files is usually top priority when working with others. With Dropbox apps and integrations, sharing, syncing and collaboration is made easy. Whether you are sharing a school project, presentation, bachelor trip details, or planning your 30th birthday party, it is likely that you will pass the file along to someone else for their input. As sad as this may seem, Summer vacation for students and teachers will be ending in about 1 month. The time will come during the school year where you will have to participate in the good ol’ school project. The conversation of how you will collaborate to ensure everyone is working together always comes up, and you can suggest using Dropbox. With your Dropbox account, you can collaborate with your school project team members that do not have a Dropbox account. You can use word processing applications such as G-Suite and Microsoft Office Online. Learn more about how to use these integrations. This will allow for an automatic sync after each team member contributes to the project. Your Dropbox account allows you to collaborate with multiple team members from multiple locations at one time. It’s a big year for celebrating! Gathering in large groups has finally become a norm since 2020. People have planned large parties and events to celebrate weddings and birthdays. To do this, you will likely collaborate with friends and family virtually. Don’t forget that you can use Dropbox Paper to create a guest-list, or a to-do list where you can tag the other party hosts. You can even create the invites with Dropbox’s Canva integration. The beauty of using your Dropbox account for tasks like this is that you can use 3 different applications and all users can access files in one place. Things to know when collaborating When collaborating on a file, Dropbox has features that allows the file to be shared and protected when multiple people are editing. Dropbox has collaboration tools for sharing work, and guards old documents by locking the file or creating a conflicted copy. Here are some tips and tricks you can use to collaborate. Create link: Create a link with Dropbox that allows you to easily share the files with friends and teammates. To create a link: Open the Dropbox folder in File Explorer (Windows) or Finder (Mac). Right-click or command-click the file or folder you'd like to share. Click Share…. If a link hasn't been created, click Create link. The link is copied to your clipboard. Create a to-do list: When saving, sharing and collaborating on files and folders, you can add a checkbox that becomes tasks for the people you are working with. When you or someone else with permission click a checkbox, the line of text next to it is crossed out with a strikethrough. Mention someone: To notify collaborators, click the @ icon. This allows you to insert the email address or name of someone in your Dropbox contacts. The person is notified by email and their Dropbox account shows that they have been tagged in a folder. This is a helpful and easy way to communicate asynchronously. Your Dropbox Basic account is a great way to work with family and friends. Leave a comment and tell us how you use Dropbox to collaborate with family and friends!2.4KViews0likes0CommentsDoes Dropbox encrypt my files?
At Dropbox, security is our highest priority, and to keep your files safe Dropbox is designed with multiple layers of protection. Does Dropbox encrypt files? The short answer is, yes, Dropbox does encrypt files. Which encryption method does Dropbox use? Dropbox files at rest are encrypted using 256-bit Advanced Encryption Standard (AES). On top of this, here are some of the additional layers of security that are built into Dropbox; Dropbox uses Secure Sockets Layer (SSL)/Transport Layer Security (TLS) to protect data in transit between Dropbox apps and our servers SSL/TSL creates a secure tunnel protected by 128-bit or higher Advanced Encryption Standard (AES) encryption Dropbox applications and infrastructure are regularly tested for security vulnerabilities, and hardened to enhance security and protect against attacks Two-step verification is available for an extra layer of security at login If you use two-step verification, you can choose to receive security codes by text message or from an authenticator app Public files are only viewable by people who have a link to the file(s) If you want to know even more about security at Dropbox, you can check out this white paper. Can you password protect files on Dropbox? Depending on your plan, you can password protect your files in a few different ways. If you’re a Dropbox Business user, you can limit who has access to the sensitive files you password protect. And if someone outside of your team happens to get their hands on the link to a password protected folder or file, don’t worry: They can’t do anything with it unless they have the password. Dropbox makes it easy to password protect PDFs and other files without the need for third-party software. Can you password protect an entire Dropbox folder? Yes, as well as files, you can password protect and entire Dropbox folder as well. Before you share a link to a PDF, Word Doc, or other file or an entire folder in your Dropbox account, just set a password for the link so the recipient can only open it with the password you set. How does Dropbox secure file sharing work? With Dropbox, you can send large file types to anyone on any device. When sharing with another Dropbox user, create a shared link, you already know that. Now, with Dropbox Transfer, you can send files up to 100 GB without taking up space in your Dropbox securely as well. Recipients will be able to view and download your file—even if they don't have a Dropbox account. Your recipients can view, comment on, and download any file link you send from Dropbox but they won't be able to edit the original file. You can also password-protect a shared link and set a date for the link to expire, so these large files are just as secure, and don’t have to be downloaded by your recipient.Amy10 hours agoCommunity Manager10KViews1like0CommentsManaging your Dropbox subscription
The time may come when you want to change your Dropbox subscription and whether you need more or less from Dropbox, we want to make sure that you have all the information you need to do just that. Need more space? Why not move to a plan with more storage? If you’re changing plans because you need more space, you can check out the plan types here, but to give you a quick summary of space: Basic plan: 2 GB of space Plus plan: 2 TB of space Family plan: Shared 2 TB of space (up to 6 users) Professional plan: 3 TB of space If you’re maxing out the space in your account, you could try some space saving tips here, or it could be time to upgrade your dropbox account. Learn more about the plan that suits you best and make your choice. What happens when I cancel my Dropbox subscription or trial? So, you’ve decided to leave… we’ll try not to take it personally 😢 All joking aside, here are some of know when you decide to cancel your Dropbox subscription. Well, the first thing is that this doesn’t actually have to be goodbye, your account will downgrade to a Dropbox Basic account at the end of your billing cycle or trial. So that means; You’ll still have access to all of your files and folders Dropbox keeps deleted versions of your files for 30 days, in case you change your mind If you’re over your downgraded storage quota, Dropbox will stop syncing your files Changing your Dropbox plan to Basic is not the same as deleting your Dropbox account. Canceling or downgrading a Dropbox subscription Depending on how you subscribed to Dropbox, there are different ways to change or cancel your subscription. If you subscribed on mobile - you will need to unsubscribe on mobile too, through iTunes or Google Play, depending on your device type. Learn how to cancel a Dropbox subscription purchased on your computer. How to cancel a Dropbox subscription or trial on an iPhone or iPad On your iPhone or iPad, tap Settings and then your name. Tap Subscriptions (about midway through the screen) and find Dropbox in the list. Tap Cancel Subscription or Cancel Trial and confirm. Your account will downgrade to Dropbox Basic (free) at the end of your billing cycle. How to cancel a Dropbox subscription or trial on Android If you purchased Dropbox from an Android device, you can cancel a Dropbox subscription or free trial by following these steps: Open the Dropbox mobile app and head to the Account tab in the bottom right corner. Tap Manage your subscription and then How to cancel. Tap Cancel plan at the bottom of the screen. This will take you to your subscription in Google Play. Tap Cancel subscription. You’ll receive an email to your Google account to confirm your cancellation, and your account will downgrade to Dropbox Basic (free) at the end of your billing cycle. Cancel an individual Dropbox plan on desktop If you manage your Dropbox plan on desktop then here are some easy steps to follow to cancel your subscription on desktop. Follow the steps below, and you can update your plan to match your needs. Sign in to dropbox.com. Click your avatar (profile picture or initials) in the top-right corner. Click Settings. Click Plan. Click Cancel plan at the bottom of the page. Note: If you don’t see Cancel plan, you may have purchased Dropbox on your mobile device. If so, you’ll need to cancel your plan from the app store on your device. Select a reason for canceling. Click Continue canceling. You’ll receive an email confirmation that your subscription has been canceled. So, there you have it. Whether you want to change the features you have access to, or the amount of space you need, you can manage your Dropbox account to fit your needs. If you have any questions about managing your plan, drop them in the comments below and we can get you answers!12KViews1like2CommentsDownloading a ZIP file with Dropbox
Space is important - on your computer, on your phone and in your workspace. That’s why ZIP files are so helpful for saving disk space and sending large files and folders to other computers. What is a ZIP file? A ZIP is a file archive format. ZIP files can be extremely useful if you’ve got a large group of files or even just one massive file that you need to share with your team. When a file or folder is zipped, its contents are made smaller, with redundant data removed, so they use and require a lot less data to store and share. The process is called “lossless data compression,” with lossless meaning that while the file size will be greatly reduced, the file itself won’t be affected. How do I ZIP a file? That depends on your operating system. On Mac, you can then simply right-click or Ctrl-click that folder and select “Compress Items.” The .zip file will be saved in the same location that the original folder is saved. For Microsoft users, just make sure all the files you’re compressing are in one folder, right-click that folder, and then find the “Send To” option. In the "Send To” menu, you should see the “Compressed Folder” option. Click that, and your compressed file will be saved to Do I need to ZIP my files? It’s simple to share or email large files with Dropbox so there is no need to compress all of your files. Upload the file to Dropbox, create a shared link, and send that link via chat, email, or text to whomever you want. Anyone with the link can view or download the file you’ve shared, even if they don’t have a Dropbox account. Can I upload ZIP files to Dropbox? Yes, you can upload ZIP files to Dropbox. You can do this by either dragging and dropping the compressed file to Dropbox, uploading the file like you would any other, and even by moving or copying the file to the Dropbox desktop app. How do I unzip files or open RAR files stored in my Dropbox account? To unzip files in with Dropbox, download them from your Dropbox account to your desktop computer. Mac and Windows devices both have built-in file compression features, so when you open a ZIP file for the first time it will automatically uncompress—or unzip—your file.Amy10 hours agoCommunity Manager5.4KViews3likes0Comments
Did you know... you can search for images using just text?
Hello Dropbox Community! My name is Lainie and I'm a Product Manager at Dropbox. Every now and again, I am going to post a "Did you know..." to 1) keep you informed of all of the cool technology that exists at Dropbox and 2) gather your feedback on how the features are performing. In today's, "Did you know..." I'll be talking about Image Search! Image search is allows you to use the Search Bar to search for the contents of the image using words to describe the image. For example, if you search for "cat" your search results will show files that 1) contain the word "cat" in the file name or body, AND 2) files that contain images of cat. No mention of the word "cat" is necessary! Pretty cool! If you haven't yet, I recommend that you check it out. Please respond to this thread and let me know... A) Did you know this feature existed? Do you use it? B) How can we make this even more useful for you? Have a great day! Lainie For more information, check out our Help Center Article on Image Search!LainieB10 hours agoDropbox Product Manager9.4KViews9likes3CommentsHow to request a Dropbox file
Dropbox is amazing as a collaborative tool - and collaboration goes both ways, so while you might be great at sharing files with your team, not everyone is. Don’t worry though, that doesn’t mean you’re stuck without your files - you can just request access and carry on! You might have seen us sharing tips on how to share your files with others here, well now we are going to flip that, and explain how you can request someone else’s files. Why would I need to request a Dropbox file? Let’s say that you discuss a file with a teammate in a meeting, and they promise to share the file with you. The next day, you notice you don’t have access yet. Looks like your teammate got pulled into a meeting right after you spoke and completely forgot to add you to the file. No problem, you can use Dropbox file requests to eliminate stress for you, and for them! Some other reasons you might want to use file requests: Anyone can send you a file you've requested, whether they have a Dropbox account or not. All the files you collect are automatically organized into a Dropbox folder you choose. People who upload files to your file request cannot access your Dropbox account. Only you can view files uploaded by others, unless you decide to share them. How do I request a Dropbox file? That all sounds good, so how do I request the files I need? Easy, just follow the steps below. Sign in to dropbox.com. Click File requests in the left sidebar. Click New request above the list of file requests. Under Title, enter a name for your request. Under Description, add details about the request, if you’d like. Choose the folder where uploaded files will go. You’ll see a default folder path. f you want to change it, click Change folder and pick a different destination.  (Optional) Set a deadline for submissions (available on some plans).  Click Create. Invite people to upload files: Type the email or name of the person (or people) you want to request files from - they’ll receive an email invitation. Or click Copy link to copy the upload link and share it wherever you want.  If you already know the exact link of the file you want access you can simply add it to the request: To copy a link instead, click Copy next to Share a link instead. You can paste the link into an email, message, or wherever you’d like people to access it. Click Share. You’ll receive an email confirmation, and an email notification when files are uploaded to your file request. Now you can get access to your files in no time! And if that wasn’t enough info, you can learn even more here. Tell us how you collaborate with your team in the comments below.Emmet11 hours agoCommunity Manager2KViews0likes1Comment
