Dropbox India - Renewal Failed

[Gavin Fernandes]

Hello from India!

Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I don't see Dropbox on any banks platform of approved providers and therefore unable to renew my company's account.

I've tried with multiple cards and received this error message:

Payment Failed!
For Dropbox
On Bank Credit Card.
Reason: Non-compliant Recurring or Standing Instruction registered with Merchant. Use alternate source to pay the bill.
For details, contact your merchant.

Please help!
Thanks.

[Nancy]

Hi @tarunpande, I hope you don’t mind if I jump in, too. 

I checked our system for you, and I was able to locate your recent ticket with our support team. 

In order to further help you with this, I’d suggest replying back to them in the same email thread. I’ve also left them an internal note, so that they know you’ve reached out to us.