Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Hello from India!
Does anyone have a solution on how to renew Dropbox in India. As per the new RBI rule, any subscription based plan over Rs. 5000, needs to be registered with the bank first. I don't see Dropbox on any banks platform of approved providers and therefore unable to renew my company's account.
I've tried with multiple cards and received this error message:
Payment Failed!
For Dropbox
On Bank Credit Card.
Reason: Non-compliant Recurring or Standing Instruction registered with Merchant. Use alternate source to pay the bill.
For details, contact your merchant.
Please help!
Thanks.
Facing the same issue. Monthly renewal due on 31st Oct. Please help.
Like *everyone else* in India I'm facing the same problem. I've tried all my cards and none of them have worked. My renewal date has passed so I'm a little anxious about my data. I'd like to have a way to pay and get on with life. Thanks.
I'm having the same issue, tried multiple cards, I've also sent an email to support about 2 day back and so far have received no reply/solution. Please can someone from the team help us? Best
Megan
Community Moderator @ Dropbox
dropbox.com/support
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