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I can't sign up for a free trial for Dropbox fax.

I can't sign up for a free trial for Dropbox fax.

jujumui
Explorer | Level 4

i cant sign up for a free trial because the dropdown wont allow me to select 'area code'  and it wont let me click the CTA unless i select an area code. Tried in chrome and firebox and wont wont workScreen Shot 2022-12-02 at 3.11.25 PM.png

20 Replies 20

TheSorryGuy
New member | Level 2

I am having the same problem.  Hope this gets fixed soon!

Nancy
Dropbox Staff

Hi @jujumui and @TheSorryGuy, I’m sorry to hear you’re having this issue. 

 

Have both of you tried an incognito window, as well? Do you keep experiencing the same behavior? 

 

Let me know, and we’ll take it from there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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BlakeL
New member | Level 2

Experiencing the same. Tried in incognito and still no luck. Trying to sign up for the Small Business plan and cant get it to work! 

Jay
Dropbox Staff

Hi @BlakeL, could you try a different browser to see if this helps?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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BlakeL
New member | Level 2

Tried multiple browsers, incognito, etc. Still no luck 

jujumui
Explorer | Level 4

what a massive fail, literally can't sign up for a service even if you wanted to LOL

Walter
Dropbox Staff

Hey @BlakeL & @jujumui, are you still having issues with this.

 

If so, please let us know here and we'll reach out via email to investigate further. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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ddsss25
New member | Level 2

I have the same problem. tried multiple computers all the same thing. Strange enough i'm from california too. 

Megan
Dropbox Staff

Hey there, @ddsss25, let's jump right into this! 

 

Have you also tried the troubleshooting steps mentioned throughout this thread, such as switching to a different browser? 

 

Also, just to make sure we're on the same page, do you wish to purchase a Dropbox Fax plan, or a Dropbox plan? 

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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