I want a refund for my e-signature subscription

[washiewash]

So I thought I canceled an e-signature subscription I only used once, but apparently not, and was charged. All the support online to cancel does not match what seems to be available. I can't seem to find the invoice or bill on dropbox, just the charge on my bank account.  I feel like dropbox just stole my money. This experience may force me not to use dropbox anymore. 

If anyone can help, please advise. It's wild how you can't talk to a person. 

[Hannah · Accepted solution]

Hi there @washiewash, thanks for reaching out to us.

I'm assuming that you're referring to a Dropbox Sign subscription, correct?

If you've followed the steps here and couldn't see an option to cancel your Dropbox Sign subscription, you might be signed into the wrong account.

In any case, though, can we reach out to you via email, so we can look into this internally?

Let me know.

[washiewash]

Hey Hannah,

That would be amazing! Thank you. What's the best way to forward you my email?

Brandon

[Hannah]

We already have it, Brandon! 

I just sent you an email, so make sure to check it out, when you get a chance.

Thanks!

[GraceEvans]

Thanks for sharing the information i also want to refund my e-signature subscription

[Megan]

Hi @GraceEvans, I just sent you an email, I'll see you there.

Cheers!

[kgrafer]

I'm having the exact same problem. I've been billed for Dropbox Sign but I cannot find it in my account settings for the life of me. I can only see that I have Dropbox basic and get 3 signature requests a month, which is all I need right now and why I wanted to cancel my Dropbox Sign trial but couldn't figure out how. I submitted an online inquiry about it last week but haven't received a response.

[Megan]

Hi @kgrafer, happy Monday! 

Do you happen to have the ticket number reference, from your inquiry? 

Keep me posted!

[kgrafer]

Sadly, no. I submitted it under the form to look up a credit card purchase because I had the reference number from my credit card statement.

[kgrafer]

I finally realized that there was an entirely different sign-in for Dropbox Sign, and I was able to cancel my subscription, though I still had to pay for one month, I'm sure. I don't understand how I was able to get a trial through my normal Dropbox account but that's not where the Dropbox Sign account was managed. I find it very confusing.