Plans and Subscriptions
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Hi there,
An hour ago i've purchased the Dropbox Plus subscription.
119,88 euro's are gone from my bank account, but I did nog recieve the Dropbox Plus update.
It still says that I have no storage and need to upgrade,
But I just did that and payed for it.
I have not recieved an email. And I have not received an invoice about my payment,
eventho I did pay 119,88 euro's for Dropbox Plus for a whole year.
What do I do now? Can I get my money back?
Greetings,
Mik Schreuder
Great, thanks @MikSchreuder18!
I just emailed you, so I'll see you there.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @MikSchreuder18, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
Any details you can provide would be great!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi Jay,
Ik heb het gedaan op de app.
ik zie niks bij mijn facturen. heb ook geen email gehad.
er is wel 119,88 euro van mijn bankaccount af gegaan.
de kosten zijn naar Dropbox gegaan.
Groet,
Mik Schreuder
Is this via the Android or iOS app, as it does affect us on how to locate the purchase?
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Is dit via de Android- of iOS-app, omdat dit invloed heeft op hoe we de aankoop kunnen lokaliseren?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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iOS-app, ik heb een iphone
Thanks, could you try these steps to restore the purchase to your Dropbox account?
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Bedankt. Kun je deze stappen proberen om de aankoop te herstellen naar je Dropbox-account?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Ik heb dat al gedaan. zegt dat ik dat niet kan doen. Lijkt erop alsof ie zegt dat ik de aankoop nooit heb gedaan.. hij zegt dan ook error als ik erop klik Hij zegt: "Kan aankopen niet terugzetten. De bewerking kan niet worden voltooid. (NSURLErrorDomain fout 409.)
de BIC is: ADYBNL2A .. het geld is naar die bank gegaan, misschien is er daar iets mis gegaan? ik probeer nu al 3 uur antwoorden te krijgen. ik snap er niks van. 119,88 euro is een heel groot bedrag en ik heb er niks voor gekregen. Zit nu een beetje in de stress.. Sorry.
Thanks for the info, you'll need to cancel the subscription via iTunes themselves and then re-upgrade via the app, or the Dropbox site directly.
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Bedankt voor de info. Je moet het abonnement zelf via iTunes opzeggen en vervolgens opnieuw upgraden via de app of rechtstreeks via de Dropbox-site.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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i have not payed through itunes..
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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