Still being charged, even after I cancelled my subscription

[ec8]

Hello - I cancelled my account months (perhaps over a year) ago.  I continue to be charged monthly.  I submitted a refund request and never received a response.  I don't see any way to talk to a person about this to resolve.  The Dropbox website is very circular - no way to talk to a human.  I appreciate help with this.  Honestly, its infuriating at this point.  Thanks.

[Rich]

@ec8  wrote:

I cancelled my account months (perhaps over a year) ago.  I continue to be charged monthly.  I submitted a refund request and never received a response.

Do you have your ticket number? If so, post it here and a Dropboxer may be able to look into your request.

If not, you need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/billing-issues

[Hannah]

Hey @ec8, sorry to hear about this.

If you don't already have a ticket number for your refund request, or if you're having trouble submitting a help request the way Rich suggested, let us know.

[Kent64]

I have the same problem. I cancelled my Dropbox subscription over a year ago and am still being charged monthly.

[Walter]

Hey @Kent64, sorry to hear about this.

Can you please let us know if you had upgraded your account through our website or if it was via the app store on a  mobile device? 

[daisydaily]

hi

I have cancelled my payable plan since 27 Jun. Nicholas the customer service help me. However, dropbox still continue to charge me monthly. I try to reach them. But can't find any contact. Only chatbot and community. what should I do to stop the payment??

Urgent, please help

[Hannah]

Hey @daisydaily, sorry to see that you're having this issue.

Perhaps it's another account you're unaware of?

Do you have the ticket number of your communication with our support team, so we can check it out?

And can you also use the payment lookup tool, to see which account the payment is linked to?