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Your Dropbox Business team has been downgraded and files have stopped syncing

Your Dropbox Business team has been downgraded and files have stopped syncing

JC_2023May
Explorer | Level 3

Hi,

 

I received an email that our Dropbox Business account was downgraded 3 days ago, and your team files stopped syncing. To keep using Dropbox Business and resume syncing, contact your admin. (we tried this but in one account but its showing different admin)

 

Can someone help me with this, as I have 3 different folders which have 3 different owners/ admin, but when one of the admin cancelled his subscription, then we received this email for all account.

 

need to solve this ASAP please.

 

Thanks!

 

5 Replies 5

Megan
Dropbox Staff

Hi @JC_2023May, I hope you're doing well! 

 

Based on what you described, it sounds like you're part of a Business team, and your account has been temporarily put on-hold. Here is how this can happen.

 

Now, provided this is the case you would need to contact the admin of the team, in order for them to re-upgrade, or you could also choose to leave your Team. 

 

Keep in mind, that what you mentioned about folders, and the owners there is different, than who the admin of the team is. The owner of a folder, doesn't mean that they are also the owner and admin of a Team. 

 

I hope this clarifies! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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JC_2023May
Explorer | Level 3

One Owner - set up the shared folder ( business account- still active) 

 

but we received the same email that its stop syncing cox of downgrade. 

Megan
Dropbox Staff

Hi @JC_2023May, can you clarify your account's plan right now?

 

Based on what you mentioned, it sounds like the email you received isn't related to the shared folder, but the account's subscription. Could you send me a screenshot of the email in question, please? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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JC_2023May
Explorer | Level 3

JC_2023May_0-1683809003834.png

JC_2023May_1-1683809254266.png

 

 

Walter
Dropbox Staff

Hey @JC_2023May, sorry to jump in here, but I just wanted to mention that it seems that you're part of a team that's in locked state. 

 

Since you're a member of the team and not the admin, you have two options now. Either contact your admin and ask them to upgrade your subscription (or disband the team to revert the member accounts back to personal accounts) in order to resume syncing, or you can leave your team, which will impact what content you can access.

 

I hope this helps!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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