Cannot create a new account with my email even though the account is deleted

[nictansl]

 I was trying to create a dropbox and I accidentally clicked on the business profile instead of personal basic one. So I cancelled my free trail and deleted my account hoping i could create a new personal one. I did not know I need to wait 30 days to create a new one. Can someone help as I would want to create the dropbox account now? 

[Hannah]

Hi there, @nictansl, thanks for reaching out to the Dropbox Community!

Can you let us know the exact error you're getting when trying to create a new account under that address?

A screenshot would be most helpful.

Also, does the website allow you to login to Dropbox using that email address?

Let me know and we'll go from there.

[nictansl]

Hi Hannah, I'm trying to create for this email. I can't use this email address anymore as it's disabled now for 30 days. 

Edit by moderator: Replaced image to mask email address.

[Megan]

Hm, interesting @nictansl!

Can I send you an email, in order for us to have a closer look into this? 

I'm suggesting this route, since I'm going to need some account-specific info on my end. 

[nictansl]

Hi Megan,

can you contact me on [email removed as per Community Guidelines] please?

[Megan]

Hi @nictansl, I just sent an email to your Community-linked email address.

I'll see you there!

[nNew]

Hi Megan,

I'm having a very similar issue as @nictansl. Would it be possible for you to email me via my Community-linked email address? 

Any assistance would be greatly appreciated!

[Walter]

Hey @nNew - sorry to hear about this.

Could you provide some additional information about the problem you're facing so that we can make sure we're on the same page?

[nNew]

Thanks @Walter 

I created a Dropbox account with my correct email address for work. I was automatically made the Team Admin of my own team. The Team Admin for work sent an Invite to join the correct (work) team but was given an error that I was “Already on another team”. I then cancelled the free trail and deleted my account. I wrongly thought I could simply delete my account then create a new account with the same email address. When trying to create the second account, the error was:

[Walter]

Thanks for the additional information and the screenshot too @nNew - I've just sent you an email to have a further look internally so please take a look at your inbox and we'll take it from there.