ACCOUNTS NO LONGER LINKED

[Dr Rosalyn Nichols]

I received a notice that my [email removed as per Community Guidelines] accounts are no longer linked. I also have a [email removed as per Community Guidelines] is also no longer linked.  When I tried to sign in to [email removed as per Community Guidelines] it says sign in to teams.  If I need to change my plan to so that I can link my account and have more devices I will do what needs to be done, I just have no clue what to do.  Please help me.

[Jay]

Hi @Dr Rosalyn Nichols, thanks for messaging the Community.

It sounds like you're referring to this process of linking accounts.

If the accounts have become unlinked, it would mean that the work account is no longer considered a work account. This could happen when the Dropbox Business team is downgraded, or if it was a free team, then it was disbanded since they are no longer supported.

Could you try logging into the work account and let me know what plan you see there?

This will help me to assist further!

[jmkUK]

I've just had the same issue. - a messsage out of the blue telling me my accounts are no longer linked but my files have not been deleted. Well, that's nice, except that I'm unable to log into the business account. I logged out of my personal account, logged in with the business account details and was taken to a screen that looks like I'm signing up for a new account. I at least want access to my files so that I can save them elsewhere.

[Hannah · Accepted solution]

Thanks for the nudge here, @jmkUK.

Have you tried logging in to your business account from a different browser or from an incognito/private browsing window, to see if you can locate your files?

[jmkUK]

Thank you @Hannah. I discovered that my attempts to log in had generated a confirmation request email. I hadn't realized one had been sent. Once I spotted it and confirmed I was able to get in. I'd commented on a similar post here and put my follow-up there but forgot to come back and do the same here. 🙂

[catr]

Same issue with me. Yes, I can log in via another browser BUT, I want these accounts linked (esp on my phone app) as I jump back and forth all the time. It seems like they don't consider my former "business account" as a "team account" and so I can't link them. It's frustrating that we can't contact Dropbox Support for help doing this. 😞

[Mark]

@catr unless you are on a business plan (i.e. that includes multiple paid for licences) you are not eligible to do this. 

[Jay]

Hi @catr, as @Mark said, it is only possible to have two Dropbox accounts syncing at the same time when one is a paid Dropbox Business team, and the other is a personal account. 

It isn't possible for two teams or two personal accounts to be linked at this time.

[w0000992]

The hard drive my Dropbox is on failed last night. I don't know whether it's a coincidence that this morning I get an email "The Work team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all Work groups have been deleted. Your account has been converted to a personal Dropbox plan."

Seems that Dropbox are taking away services unless you sign up for a paid plan?? 

[Mark]

Its not coincidence no, however, yes they are trying to move people to paid plans - after all realistically @w0000992 if enough people dont pay for the services then it closes for everybody.