Cannot Make Files Online-Only On Mac

[BenAltizer]

I am essentially out of space on my computer despite having plenty available in the cloud, and the hundreds of gB's I'm using are taking up space on both my dropbox and my computer itself. When I right-click the file within Finder, there is no option to "make online-only". I have already turned this feature on as well as enabled the extension from the dropbox website. I have also already authorized all the necessary permissions within the macOS settings themselves regarding Finder extensions. Despite this, and multiple restarts amidst days of troubleshooting, I am at an impasse as my workload is backing up and so before I am brutally forced to switch to Google Drive for the foreseeable future, I figured I would try and solve these issues here first. I am on MacOS 10.15.1 (Catalina), and so this is my first culprit. I would love to avoid updating for the time being, although I'm aware this may be the problem. Any advice would be vastly appreciated. Thanks!

[Mark]

Hi @BenAltizer 

It should work with that version of OS as it needs 10.10 or higher. 

What version of Dropbox are you using? 

[BenAltizer]

It should be the latest version as I've re-downloaded it a few times this week attempting to combat this, where do I check this? 

[Mark]

Mouse over the Dropbox icon on the status bar of your machine

[BenAltizer]

Yes, it fully up to date.

[Nancy]

Hey @BenAltizer!

Can you please click on the small Dropbox icon in your menu bar, and send me a screenshot of the window that will appear? 

Also, when right clicking on your files within the local Dropbox folder, are you seeing any other Dropbox options, besides the “Make online-only” one that seems to be missing?

[Telmasaf]

Hello,

I  am finding the same problem. 

I have a MacOS CatalinaCalina 10.15.7, and when I right-click on the Dropropbox folder in Finder, there are several other options available, but not the `make online-only`option.

Do you have suggestion to this issue?

Thank you

[Jay]

HI @Telmasaf, could you attach a screenshot showing exactly what options you get when right clicking the Dropbox folder on your machine?

[raf99]

I'm having the same issue on 10.15.7.

No options for online only

No option for online only or smart sync, but the extension is enabled, dropbox is on the latest version, and I get other dropbox options when right clicking the files. The files are showing up with the green checks indicating that they are synced and changes made to the files do sync across devices, but there is no way to mark files are online only.

[Jay]

Hi @raf99, could you clarify what you mean by extension? Are you referring to the online-only option on the Dropbox site?