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Dropbox is empty but says it's 7GB full

Dropbox is empty but says it's 7GB full

esteboix
New member | Level 2
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what the title says, db alerted me of not having enough space, though the sum of all folders was way less than the space I have. Now I have deleted every folder in my dropbox, and still says there are 7GB in it, I have already checked hidden files.

1 Accepted Solution

Accepted Solutions

Rich
Super User II
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@esteboix wrote:

db alerted me of not having enough space, though the sum of all folders was way less than the space I have.


Checked your Backups page?

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6 Replies 6

Rich
Super User II
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@esteboix wrote:

db alerted me of not having enough space, though the sum of all folders was way less than the space I have.


Checked your Backups page?

esteboix
New member | Level 2
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That was it, thank you!

joancleary
Explorer | Level 4
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I have the same problem -- found "Backups" and now don't know which settings to change to get rid of the problem.  Not sure I know what the "Backups" function is?

Hannah
Dropbox Staff
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Thanks for the nudge here, @joancleary.

 

The backup feature is a feature of the Dropbox desktop app, which backs up your desktop folders to Dropbox.

 

Have you tried to disable the feature as a first step?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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joancleary
Explorer | Level 4
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Thanks for this response.  After days of trying to understand what the backup system is and how to disable it, I was finally able to remove the backed-up items I did not need.  It is almost impossible to find the correct path to the backup system explanations.  They seem to be an unfortunate vicious circle that perpetuates the use of additional Dropbox space.   I am glad to now understand how to extricate my account from this system.

Hannah
Dropbox Staff
Go to solution

I see, thanks for the update here, Joan!

 

I'm glad you were able to figure this out and that everything is back to normal now.

 

We do appreciate your feedback on this as well.

 

If you need anything else, make sure to let us know!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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    Hannah Dropbox Staff
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    joancleary Explorer | Level 4
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    esteboix New member | Level 2
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