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Apps in my iPhone say my Dropbox is empty when I try to attach files
Hello!
Whenever I try to attach a file saved in Dropbox from an app (for instance, WhatsApp message, or Mail app) in my iPhone (iOS 18.1), the app says my Dropbox is empty, although it is fully synced in my phone.
Interestingly, from the Messages app I'm able to attach a file and if I open the Dropbox app and select to export a file to WhatsApp or Mail, it works.
I've tried disabling and enabling Dropbox from the Browse option, clearing history and website data and restarting the phone, and nothing worked.
Any suggestions?
Thank you!
UPDATE*** I uninstalled the Dropbox App on my iPad Pro and reinstalled it. I was asked to authenticate when looking from the Files app. It is now connected! At last!!!!!
17 Replies
- Walter
Dropbox Community Moderator
Hi there LinaFerro - sorry to hear you're having issues with this.
Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?
Are you doing this via the Files app on your device perhaps by the way?
Have you tried clearing the app's cache since you first noticed this?
Let us know more and we'll take it from there, Lina.
I am having the same issue. Using my iPhone, if I try to attach a file in a browser or in email, I receive a message stating, “Dropbox is empty”. Please help
- Rich
Super User II
Using my iPhone, if I try to attach a file in a browser or in email, I receive a message stating, “Dropbox is empty”.
Don't try to attach the file directly from the Dropbox app. Add Dropbox as a location in the Files app, then attach from Files. You'll be able to navigate your Dropbox from Files. It's a much smoother implementation since Files is part of iOS.
Thank you, Rich!
Hey, Walter, thanks for your message. Here's what happens:
1. I open WhatsApp
2. I click on the “+” to open the menu, then click on “Document”
3. I select “Choose from files”, then “Browse” so the Dropbox icon is accessible
4. I click on “Dropbox” and the app says it is empty
Thanks for your help!
Thanks, Rich, this is exactly what I'm doing and the problem happens there. If I open Dropbox and choose to share a document, I'm able to do so.
Hi, Hannah! Thanks for your message! I’ve already done that, but I will try it again. Thanks
- Hannah
Thanks, Lina! Let us know how it goes.
Dropbox have not responded or attempted to fix this.
it is still impossible to add a Dropbox file from outside the Dropbox app - Dropbox is empty.
The files integration does not work with Dropbox, it just shows “Dropbox is empty” even though if I open the Dropbox app, everything is there.
Dropbox don’t understand that this is broken and they don’t get how to fix it.
