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Referrals ineligible

Referrals ineligible

Queen22
Helpful | Level 5
Go to solution

Hello,

 

I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff
Go to solution

Hi @Queen22, let's see what I can do to help! 

 

I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

 

Cheers! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

27 Replies 27

Rich
Super User II
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@Queen22 wrote:

I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible.


Did they each download and install the Dropbox application on a unique computer? If not, the referral will be marked as ineligible. Note that mobile devices do not count towards referrals.

maher1982
Super User
Go to solution

This may mean that the recipient already has an account with Dropbox, or that the recipient is attempting to register with the same computer as you. also if they download the dropbox on their phone , this is not counting

Queen22
Helpful | Level 5
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Hi there,

 

Two of them downloaded on the same PC (but different accounts).

 

Thanks,

Queen22
Helpful | Level 5
Go to solution

Hello,

 

None of them already have DB but2 of them downloaded on the same PC (but different user accounts).

 

Thanks,

Megan
Dropbox Staff
Go to solution

Hi @Queen22, let's see what I can do to help! 

 

I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there. 

 

Cheers! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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Rich
Super User II
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@Queen22 wrote:

Two of them downloaded on the same PC (but different accounts).


Only the first person to use that PC would result in an eligible referral. Each person needs to install Dropbox on a unique computer.

explores
Explorer | Level 4
Go to solution

Hi, I also have a similar problem, as I got a refurbished machine and also did not receive the bonus referral storage. can someone please get in touch with me? thanks!

Megan
Dropbox Staff
Go to solution

Hey @explores, would it be okay for me to reach out to you via email, in order for us to have a closer look into this?

 

Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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explores
Explorer | Level 4
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Thank you and of course! 

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