dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved :/

[ATapio]

Hello,

I cannot understand why dropbox says "not enough space" even though I have 2 GB and only 1 file with 35kb is saved. This is the first time since many years that this happens. 😕

Thank you for your assistance!

Regards,

Andi

[Walter]

Hey @ATapio, sorry to hear about this.

Could you please clarify where exactly are you seeing this message or send us a screenshot so that we can have a visual too? Is it on the desktop app perhaps or our website?

Thanks a bunch, Andi. 

[FixMyRun]

I have only used 3% of 16.9G of space but I am constantly told I don't have space to import and upload my files despite them only being megabytes in size.

I need to be able to plug a camera in and have the files automatically pulled from the camera onto my HD.

This message prevents this from happening and is a real pest.

Why, when I have acres of storage space am I told I don't have enough left?

[Rich]

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@FixMyRun wrote:

Why, when I have acres of storage space am I told I don't have enough left?

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Are you sure the message is referring to the amount of space available in your Dropbox account, and not the amount of available hard drive space? Remember that the Dropbox folder on your computer is a regular folder like any other and it takes up space on your drive. If your drive is full you won't be able to import files from your camera to the Dropbox folder.

[FixMyRun]

I’m sure!!

https://www.dropbox.com/s/xy1u0ctg8bsu9nr/Screenshot%202022-04-26%20at%2015.33.44.png?dl=0

[FixMyRun]

My HD has >1.8TB of space available

[Walter]

Hey @FixMyRun, sorry to jump in, but can you clarify if you're noticing this behavior with the latest stable version of our desktop app?

If you do, can you also check if this is happening with other devices too? Apart from the camera you mentioned that is. 

[HK5]

Hi there! I am using a regular Dropbox. It is used only for approx 760MB but it tells me that it is using 124.1GB of 2GB. I can't find any other files that are taking spaces there. Can anyone help me with this?

[Megan]

Hi @HK5, welcome to our Community! 

Is it possible that you have any shared folders or files taking up space to your account? 

What do you see on your end, when visiting the plan page? 

Keep me posted, and we'll take it from there!

[HK5]