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Re: unsupported path provided

"unsupported path provided" and "Something went wrong on our end" error on the website

Kenny lin
New member | Level 2
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I can not open my dropbox folder, and system told me this is [unsupported path provided] 。Does anyone know how to solve it? many thanks.

25 Replies 25

Walter
Dropbox Staff
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Hi all, thanks for your reports so far!

 

May we reach out via email to have a further look into this matter internally?


Walter
Community Moderator @ Dropbox
dropbox.com/support


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pier457
New member | Level 2
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of course! thx

drhaas
Explorer | Level 4
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Hi Walter, I would like this, have a support ticket as well on this.
Ticket #18827003: Dropbox
I guess I could help narrow down what has changed recently. 👍

Rickspics2
New member | Level 2
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I have the exact same problem.

 

drhaas
Explorer | Level 4
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I have the same screen, top folder, cannot access any part of the folder structure or files.
Can access the rest of the Dropbox functions.

pier457
New member | Level 2
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Seems fixed

Hannah
Dropbox Staff
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Thanks for the heads-up @pier457.

 

Does this seem to be fixed for everyone else as well?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Nicface17
New member | Level 2
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Yep, all seems fixed now!

Emma
Community Manager
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Hi everyone, our engineers have let us know that this issue should be resolved now. 

Thank you for reporting this and please let us know if you're still experiencing this error.

Rickspics2
New member | Level 2
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Thanks! It is working again.

Need more support?